Steak Escape-Flowood — Restaurant in Flowood

I'll start with. After I had a horrible experience at this owner's Northpark location I thought o could still eat at this location; after today I know I will never go back. My coworker wanted this today. So I change my plan and decided to eat here also; huge mistake. The Hispanic woman struggle to take the older couple in front of me order so she asked the man to take mines, wasn't mad I totally understood. I had 2 orders; I made the first order no problems. While making that order I noticed a man walked in, went to use the restroom. By time I was finishing my first order, he's now coming to get in line. I stated I had a second order, the manager which is the man who took my order stated to me he needs to get the man behind me; I said I ha e a second order again. It's like after that it all went way south. I originally wanted a turkey club but sub the ham for turkey, couldn't do that. So I changed my whole order and got a triple cheese. The owner spoke and asked how was I. I gestured fir him to come over to try and tell him about my current experience/feeling. I wasn't able to explain myself completely because I was struggling to find the right words. But he was giving the I don't care, the it's not important, the I'm not going to address anything vibe. By this time I'm irritated, loss of appetite and disrespected. I just want my food and go. Needless to say that older white man received his 1 order before I received my 2 orders; and only then after I said something it became an issue. I literally waited almost 30 mins for food that I didn't eat. Never have I've been treated this way by a fast food restaurant. The owner is horrible, his lack of appreciation for his customers showed...

Very disappointing. I will not be back for a long time.

In addition to the long wait times other reviewers have mentioned (10+ minutes for 2 sandwiches), this Flowood location was FILTHY inside. The floors were sticky, and behind the counter looks to have gone days or weeks without a real cleaning. The grill in the front was gross, and the glass separating it from customers had grease stains and smudges everywhere. The air registers over the cooking area were disgusting. There was a layer of dust on light fixtures, pipes, and basically any horizontal surface. All of this was visible to anyone walking into the building. I don’t want to think about how awful the back kitchen and prep area are where all the food was actually being made. My turkey sandwich occasionally tasted like beef, so the grill was clearly not being cleaned between orders. On top of all this, there was only one employee who wore her mask correctly. Everyone else wore it as a chin strap.

The only reason I’m not giving this location a 1-star review is because there was one employee there who seemed to actually care. She was handling nearly every drive-thru order and inside order. She was clearly frustrated at the pace of food coming out of the back and lack of competent support from her fellow employees.

My visit today was either a particularly awful day at the Flowood location, or a result of incompetent ownership/management. Something needs to change, and I won’t be back until that...

December 2024

Food: Awfu!!!! The meat on the sandwich was under cooked. The bread on the sandwich was soggy, andfalling apart. The fries were ice cold.

You going there? It’s gonna be too tight.Service: I had to threaten to call Flowood police on one of the employees. She extremely rude and disrespectful to both my husband (65) and I (59).

After placing our order, we sat down to eat, while moping around our feet, she informed us that the restaurant would be closing soon. We informed her that we were unaware and that no one had mentioned it when we placed our order. She told us that we should have looked at the door before entering.

After thoroughly inspecting the food, we discovered that the fries were ice cold and the meat on our sandwich was undercooked. This made the bread very soggy and falling apart.

The waiter who was mopping around our feet started shouting. No, we’re not going to redo the food. We’re not giving you a refund. We’re not doing anything we are about to close.

After finding out that she was not the manager and that the manager was the man that prepared the sandwich. I asked him why he was allowing her to talk to us in that manner. He said he did not want to be involved.

I reached out to the manager at the Brandon store to contact the owner. I left my telephone number. I guess he didn’t feel the need to call me back.

I still have the pictures to prove it. I just didn’t know how to...