Michael Kors Outlet — Local services in Foley

I have to say that as a long time Michael Kors customer I am extremely displeased in the service me and my wife received in the Foley Alabama Tanger outlet location. We went in this evening to purchase another product (watch) for her. After choosing the watch she liked we were explained the return policy, once the links had been removed the item was considered customized and non returnable. We were fine with this because we have no intentions on returning anything we purchase, however, when the appropriate amount of links were removed by the associate the watch became uncomfortable on her wrist. The length of the clasp made the watch not conform to her small wrists. We explained this to the associsate while we were still in the store. We explained our desire to find another watch that would fit her better. The associate advised us it was not returnable or exchangeable. We never left the store. We were told it was ours and if we wanted a different watch we could purchase another but they would not except this one back. We have never felt so betrayed. We may not be the biggest spender but we do spend a good amount of our hard earned money on the Michael Kors brand. We now have a brand new, never worn watch that we paid $200 for that can never be worn. It saddens us that we will no longer be customers over such a simply fixable problem.

I do not know that this will ever be acknowledged but I do hope that Michael Kors will correct this major customer service flaw for the benefit of those who purchase their products in...

Went there with my husband and months old son twice this year so far. In feb., he bought me purse and wallet for valentines and set of wallet and purse for our daughter's 9th bday (march). We went back back there in May of this year to buy another set of purse and wallet and clothes for me for our wedding anniversary. Also got wallet for my mother in law for mothers day.. Staff were nice. We love going and buying there. Every now and then we go back to check out new style of purses. I just love that store i feel at home and welcome in a store. Surely on my bday i would like to go get one this September. My husband enjoys accompanying me every time we buy there. My in law is planning to go check...

The staff here are super nice and professional. They are clearly paid on commission but that just means they are extra helpful but not pushy. I came in near Christmas and the entire store was 50% off plus an extra 20% off so I had to get 2 purses.

The purchases are packaged nice in a MK bag and tissue paper. The purses come with a one year warranty.

Keep in mind that is is an outlet. As a result some items are made specifically for this store and other items were previously sold in regular stores during past seasons. Everything is still great quality in my opinion.

They sell purses, watches, sunglasses,...