I purchased a jersey from this establishment as a gift for a friend as well as a few other items but while still shopping in the outlet I noticed the jersey was a bit stretched and realized it wasn't the correct color my friend wanted. Returned to the store, within the same hour of purchase, receipt in hand. The jersey hadn't been tried on, all tags were present, and it was barely handled. The store employee said he would have to call his boss about returns. Confused, I waited patiently. They went back and forth and told me they would not return my money due to covid....but would exchange it. I asked how that is any different than a return if covid is your reason. They did not have an answer for me. I said ok fine. I went and grabbed another jersey that I was interested in but it was slightly cheaper. He stated he would not exchange it at the marked price and instead would only exchange the jersey at its non marked down price because they weren't doing cash back due to covid....I asked if I could pay in cash and he again looked confused and then I asked if I used a card could they just return the difference and i got the same response. This is when I realized it had nothing to do with covid and they were just trying to hustle any jersey sale they could. It is unfortunate because I enjoyed the store and would have returned in the future to purchase more items but this ruined it for me completely. The other items I purchased were great and I had no...
Read morePro Image is a nice place to shop if you are a fan of sports in general, they hold a large selection of jerseys, hats and other memorabilia. The biggest gripe I have is it feels like there is a general lack of team gear regarding the location of the store. Any time I've been to this store, outside of hats, I feel like there isn't much else Alabama or Auburn related. I just feel they should be a bit more prevalent considering they are the two largest sports brands...
Read moreMy daughter and I make it a point to stop by and take a look at their hats whenever we are in the area. The folks that run this business are incredibly polite and attentive. They have countless custom new era hats as well as any other hat you could want. I highly recommend this business. Also, I am not a bot or a paid reviewer. Which I'm sure is something either one of those things would say to throw you off...
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