ivy & leo — Local services in Forest Acres

When I entered, the door chimed, but no one greeted me or even acknowledged my presence. After browsing for about three minutes, I found the checkout counter where two associates were standing. They saw me but didn’t offer a friendly greeting—instead, one of them simply said, “Dressing rooms are around the corner,” even though I didn’t have any items in hand. The lack of warmth and basic courtesy really caught me off guard.

I did manage to find a cute top and dress, but unfortunately, the poor customer service put a damper on the experience. I’ve decided to spend the remaining balance of my $500 gift card at your Charlotte, NC location in hopes of a more welcoming visit.

Thank you for taking the time to hear this feedback—I truly hope it helps improve the experience for...

Clothes are cute but customer service stinks. Young college age girls running the place and running their mouths the entire time while I was holding a bunch of clothes walking around the store that I wanted to try on. I had to put clothes down and continue looking while they all Continued talking around the register. No other customers in there. Then, no one checked on me while I tried on my clothes and they needed 3 associates to check me out. Not impressed and not a good look for the store. These associates need to understand what it means to be in retail and what it means to have a job and to...

I recently visited this store when I was in the area. I was unable to find what I wanted but the staff was GREAT! I felt welcomed and she went above and beyond to help me! Awesome...