Crystal Joys — Local services in Fort Collins

My wife and I tried to buy an angle crafted gift for my mom who is suffering from cancer. We found something we knew would lift her spirits for Mother's Day and when we tried to purchase it, the lady running the place could not find that product in her system to ring it up. After she searched for 10 minutes she apologized and asked if she could call her manager. We said yes. Then after talking to her manager she said she would have to call another supervisor. We said ok, then she asked if we could come back later and maybe she would have it figured out. We then were so confused about the situation at this time we said that's OK. How hard is it to take our money for the product and figure it out later. How does this place stay in business? Our purchase was only $65. My wife's brother who had a mental disability was employed by this company. That meant the world to us. That is why we chose to purchase a gift here. But we were so disappointed, we will not be back. Clarification. We weren't able to buy the item and asked to come back later and we should be able to purchase the item. We did...

I’m pro small business but had a terrible experience at Crystal Joys Fort Collins. I was there with my daughter and at checkout she picked a ring from a display and asked if she could get it. I was told around $5 so I got it. Upon arrival home I found out i paid $97. Called and she apologized and said to bring it back in for a refund. Brought it back (a few days later) and was informed by a different clerk about their no refund policy. The clerk called her supervisor (Natalie) who took 5 minutes to tell her not to refund me. Cool place but make sure to double check your receipt and read their “policies” before purchasing. I’m sure there is a sign somewhere, but the circumstances warranted a refund...

this shop is amazing!!! the staff are very knowledgeable of their products. I wish I could remember the associate's name to give her a shout out for being an extremely helpful soul. I was in need of a particular crystal and called about 30 minutes to closing time, the sales associate said if I didn't make it before they closed that she'd wait for me to get there. to me, that's the best customer service one could ask for. upon arriving, she had already pulled out numerous stones for me to check out and had them behind the counter. thank you so much for being a wonderful person and enthusiastic employee!!!! I owe you a coffee or beer...