Tula Boutique — Local services in Fort Collins

If I could give 0 stars, I would. Simply just shopping in old town after work and always thought this store had cute clothes, so I walked in today and felt immediately judged simply on my appearance. A group of women walked in after me and were greeted with a smile. Meanwhile I was completely ignored and never asked if I needed any assistance. Horrendous customer service if you aren’t up to their “status”, and it was very clear I was not welcome. I will never support a business like this that treats people so poorly based on how they look.

UPDATE:

I have never left a review before on any platform, but I felt this was important to address because this day in age, people should not feel so judged by their appearance.

I do want to acknowledge that Tula owners did respond and apologize, and I appreciate it greatly. However, I think there is a clear disconnect from store culture goals of inclusivity and what is actually going on in the store. I want to assure the stylists seemingly had no personal relationship with these women who walked in behind me. They simply were greeted and asked if they needed assistance, whereas when I walked in there was not even a smile. It wasn’t “uncomfortable”, it was simply rude. There was plenty of time from when I walked in to when a group of three women walked in to either greet me, ask if I needed assistance, or even just smile, but there was nothing but silence till the other women walked in. There was a total of 4 of us in the store, and as someone who has worked in retail and food service in the past, it wouldn’t have been hard to at least acknowledge that I walked in the store. Instead I felt isolated, judged, and unimportant to the stylist working that day. I understand this is not the store’s intention, so therefore I suggest Tula hire people who reflect the inclusive environment they seek to promote. I hope to see the culture in the store reflect what was stated in...

I found Tula during the pandemic and fell in love with their style and selection. Recently I was asked if I’d be interested in trying a virtual styling appointment. It was hands down one of the best shopping experiences I’ve ever had - all done in the comfort of my home!

I have an upcoming trip to Puerto Rico and a fairly sparse summer wardrobe. I live in the DC suburbs where humidity is a beast and needed everything to be very lightweight and breathable.

Taylor pulled an amazing selection to help me build a capsule wardrobe for my travel and summer wardrobe. She walked me through each piece and described the fabric, fit, and ways to style the pieces together. She also brought ideas to integrate classics I already owned.

Taylor is a true sizing wizard. She chose the sizes for each piece I selected and everything fit perfectly. I’ve never been so delighted with a shopping haul.

I’ve long been faithful to Tula, but this experience doubled down on my commitment. I can’t recommend Tula enough and I send all of my friends their way.

Taylor and all of the lovely women at Tula define superb customer experience and go above and beyond all...

I have never received such poor customer service in my entire life. I received a pair of $200 7 for All Mankind jeans from Tula as a gift for Christmas. Upon trying on the jeans at home, I noticed there was a flaw in the sizing of the jeans --the manufacturer tags said the jeans were a size 29 although the Tula store tag said 27. Since I am a size 27, I needed to take the jeans back to get them in my size. Tula did not have my correct size and even with the receipt from the purchase the day before, Tula would not issue me a refund for the jeans. The entire time the store staff was unapologetic and extremely rude. As a paying customer, I have never been treated so poorly by any store in my entire life. I had asked for jeans from this store for Chsristmas to support a local business and am extremely disappointed in this service. I should have gone to Nordstrom instead! Beware purchasing from this store, and check all tags before you buy: the refund policy listed on their receipt is...