Urban Mattress Fort Collins — Local services in Fort Collins

I purchased a mattress at the beginning of June to be delivered at the end of June. I had a good experience purchasing the actual mattress but when it came to delivery, I can not say the same. I arrived at the location where the mattress was being delivered early, as requested, and waited during the delivery window without hearing anything until 50 minutes before the end of the delivery window. I then received a phone call from the owner, Mark, informing me that my mattress was not going to be delivered until 2 plus hours later. No apology or explanation was offered as to why the mattress was not going to arrive during the pre-arranged delivery window. When Mark did arrive with my mattress, he was not wearing a mask nor offered to put on a mask while entering my home. I hate wearing masks as much as the next person, but I absolutely expect someone entering my home to be wearing a mask. I answered the door wearing a mask, in order to limit the spread of any potential germs I may have. A family member posted a review about the entire situation and was told that they were "confusing" Urban Mattress with another business and then their review disappeared. Essentially, the response to that review posted by Urban Mattress was stating that we were lying about what had occurred during the delivery of this mattress. This is the fourth mattress, my family has purchased from Urban Mattress in Fort Collins. But, do to the neglect for mine and my family's health, it may be the last. It is unfortunate that this happened, as we have been extremely satisfied with...

As many know, mattress shopping is brutal. The salesmen at most stores constantly harangue you to buy more, buy now. It's hard when you're trying to find just the right mattress at a reasonable price. HOWEVER, this is not the case at Urban Mattress. We visited the showroom in Fort Collins several times as we looked at our options and our budget. They were always helpful and willing to answer questions when asked, but would otherwise let us do our own thing around the floor. It became a joke that we could see how many times we could visit before they asked us to buy something. Once we finally settled on a mattress and paid we set up our delivery and called it a day. From there, there was a small hiccup. The factory didn't get our specific mattress on the delivery truck in time to make our originally scheduled delivery. The owner of Urban Mattress called me personally to apologize and offered some different extras as well. From there, they were really communicative in making sure we know what the status was of our mattress and making sure we had a delivery time that worked for us and our family. As for the mattress itself, we managed to stay within our budget and we have a mattress that's substantially better than the one we replaced. I noticed the difference within days of sleeping on the new one. Their product appears to be vastly superior to the main brand ones (that all begin with "S" for some reason). I will be buying another mattress from these guys, but with the quality of the product it will be a long...

After searching for literally months for a new mattress set, my partner and I decided to stop by Urban Mattress on a whim. We had searched all over - Sears, AFW, The Sleep Store, Mattress King, Denver Mattress, etc - for a new set, but were unhappy with what we'd found thus far. Even though it was nearing closing time on a Sunday, Bruce was patient with us and encouraged us to take our time and find the right mattress for us. He understood what we were looking for and respected our budget. What I appreciated the most was that he was honest with us about each and every product, and didn't try and "upsale" something we were not interested in. He is definitely an approachable, friendly person!

We were treated us with kindness and respect and Bruce even went out of his way to ensure that we were able to take a mattress home with us that very night! I recommend this store highly. Why go to AFW or The Sleep Store when, not only are you subject crummy customer service and pushy salesmanship, but their prices are so much higher? Another huge plus us Urban Mattress donates a portion of their profits to charity - something I find particularly admirable.

We've been sleeping on our new bed for almost a month now and it's absolutely wonderful, THE most comfortable bed we have have ever slept on. Amazing quality, great warranty, and unbeatable price....