The UPS Store — Local services in Fort Lauderdale

UPS - WRETCHED CUSTOMER SERVICE CAPPED OFF BY LIES, LIES, & MORE LIES

Granted this is more about UPS and what happened after the package left the store but perhaps if the store hadn't been so chaotic, things might have gotten off to a better start...

I paid for two day shipping on December 16 through a UPS store so that Christmas packages could be delivered timely to my family in Georgia.As I monitored their website, I could see that there was an issue.

I called and spoke with someone who assured me the package was out for delivery. The next day, I called again and spoke with someone who claimed to be a supervisor and was assured that the package would be delivered on December 24th as UPS was working. Nothing delivered. On the 26th, I called again and asked to speak to a Supervisor - this person told me that they had no record of my speaking with a supervisor and should never have been told that the package was delivered on the 24th.

I was told that the package would be delivered the next day and that the supervisor would follow up with - neither happened. On the 27th, I called and was told that there appeared to be an issue with the address so we gave them the address again - and again, was told it would be delivered the next day. On the 29th, I called and asked that the package be returned to me so I could send it out via FEDEX to another address as obviously UPS had issues. After speaking with yet another "supervisor", I was told the package would be delivered on Tuesday, January 2nd to my home in Fort Lauderdale.

That same night, I received a call from UPS who said that they were trying to deliver and left a phone message for the recipient who returned the call but left my number as his own. None of this happened - I explained that I spoke earlier in the day to a UPS supervisor who assured me that the package would be returned to me in Fort Lauderdale on the 2nd. On January 3, I received a phone call from someone who said that the package was lost...when I called UPS, at first, they said that they were holding the package. It was only after I had them listen to the voice mail that they agreed that the package was lost and an investigation needed to be opened.

To add insult to injury, because I shipped from the UPS store instead of directly dropping the package, UPS requires me to get all future updates through the UPS store. On December 18th, I sent yet another package via overnight, given directly to a UPS driver in my building. This package was headed to the same address in Georgia. On December 19th, the package was in Philadelphia!

This "overnight" package was delivered on December 26th to the front - the front door turned out to be a gate post a 1/4 mile from the front door and the package was left in the rain. Again, no one has offered to refund my money for the overnight package or apologized for the inconvenience. I get that it was the holiday season and they were overwhelmed but there is no excuse for lying, making false promises and outright incompetence. Up until I told UPS today that I had not yet received an apology or an offer to be refunded did I at least get a half as**d, "I'm sorry on behalf of UPS".

I know from my own family's experience that I was not the only one having issues with UPS. I also know that none of them received apologies or a refund of services. Just how many Christmas mornings were ruined because of their inability to do their job? But do lie on top of it is a truly disgraceful handling of customer service.

I have now been told that the claim will have to be handled through the store and not directly with UPS and all further updates would have to come through IShip. I hope to update this review with better news about how the claim...

If I could give a lower rating I would. I have had a box at this UPS for years, the employees that work here are incompetent. The incompetence is then masked with over friendliness which is completely fake and only more infuriating as it’s slowing their job down even more, which at this point they cannot afford. Miriam is the only employee that seems to know what’s going on. There is always a long queue, I recently witnessed the one employee, Fanny, being extremely rude to a customer as she had been waiting for ages and as usual they will just keep helping other people and make you wait longer, the customer asked to please be helped to finish what she had come in for and Fanny patronized her and told her to calm down. The packages are constantly piled up and everyone seems to have no clue where anything is. The only time it has been a pleasure to own a box at that UPS was when a guy called Nate was there, he was ontop of his game and it was always hassle free going in and picking up your packages. He apparently just walked out one day, can’t blame him.

Strongly recommend never having a box here, there are many other alternative UPS in the area where you will receive your packages on time and in order. Without anything ever getting lost or having to wait in obscene queues to deal with...

Without question the worst printing experience I have ever received!! I came in to get a few images printed and used their design desk to download and print the images I needed. After one print I realized something was wrong and requested help. An older latino lady came by and attempted to fix the printing issue but only printed out more incorrect images. Needing to be somewhere I left and requested a refund when I returned to which she responded that she would try. However upon returning she refused to give me a refund and offered to give me a discount for future prints. I refused and she instead offered to reprint the images from the stores back printer. Guess what? She printed those with the colors completely inverted, all while taking other customers leisurely and making me wait over an hour for my four images!! Finally she came to me and asked if I could come back in an hour as another more experienced employee would come in who could help. I left, frustrated beyond imagination from how I was treated and won't be returning to that store ever. UPS should reconsider the qualifications of...