Four Points by Sheraton Fort Lauderdale Airport/Cruise Port — Hotel in Fort Lauderdale

Let me preface this review by saying I don’t like to leave negative reviews like this, but in the interest of public safety I feel that I need to do this. I work in Aviation and I stayed here the night of February 20 into 21st. I knew there was a problem with this property when the bartender had to leave the busy bar to come to the front desk and check me in because the staff was overwhelmed. The bartender was actually very kind When I checked into my room. There was lots of noise and disturbances in the room next to me. I actually went down to the bar and let the bartender who checked me in know and asked if I could change my room because I needed to get up at 6 AM and had a very important flight the next day. He said there were no other rooms, unfortunately. I said no problem and I went back to my room and went to sleep for the night. I was awakened at approximately 2 AM with shrieking and screaming, and someone trying to open the adjoining room door to gain access into my room. I was frightened and woken up in the middle of the night to this. I immediately called the front desk over and over and no one picked up. I started using the Marriott Bonvoy chat with the screenshots attached letting them know I was in fear of my safety and I needed help. They gave me an automated response and no one came to my aid. The screaming and shrieking and sounds of a cage or chains continued along with door slamming and continued screaming in the hallway. I called 911 and said someone is trying to break into my room and the screaming has been going on all night. What should I do? They said they could come but they suggested I reach out to the front desk one more time so I did call the front desk a third time and finally a woman picked up who was very nice. She apologized for all of the noise and disturbances, but told me she could not come up and there was no security to help me. I told her I was in fear for my safety and I needed assistance. She assured me she would call the room next-door and tell whoever was making all the noise to stop and stop breaking into my room. She did call me back and said that the noise needed to stop and they were supposed to quiet down. I told her I still do not feel safe and I was afraid. She apologized. My sleep was disturbed and my sleep is incredibly important for my job. This is unacceptable. I contacted Marriott Bonvoy customer service three times and let them know I’m a platinum member and this has never happened before. This isn’t about compensation or money. This is about the need for security at this very busy property. Letting Patrons run around all hours of the night screaming is unacceptable. I contacted the property and attached the email response I received that took no accountability and basically said that he is not responsible for what the patrons do. if you value your safety or your life do not stay here because apparently anything goes here and you will not...

This review is for the Four Points Sheraton Hotel cruise port. As someone mentioned before, this hotel is far from new. It's just a name change. I was very disappointed in my stay. We stayed three nights, which was a waste of my points. The first night/morning, we noticed ants crawling on the headboard of the bed. I stopped by the front desk on our way out to let them know, and to ask that they made sure that housekeeping cleaned the headboard and changed the sheets. We spoke to Rashad at the front desk. We returned very late that night, only to notice that the room had not been cleaned at all!! I went to the manager immediately, who was immediately knew who I had spoken to considering that the problem was not addressed. He then gave us two vouchers for a free continental breakfast, along with clean towels. He says that he would make sure that our room was the first one they got to in the morning. The next morning, I stopped by the front desk again, to make sure that someone would service our room while we were at breakfast. It's Rashad again, and I relay to him the conversation I had with the manager the previous night. Rashad tells me that it's only 9:54, and housekeeping doesn't start working until 10:00. I try to remind him about how he was supposed to have someone clean it yesterday but didn't. So, we go to the bistro for breakfast. First of all, they should be ashamed to charge anyone for that breakfast. The muffins were burnt, and the biscuits were hard. We asked if we could get plain, regular pancakes, but were told that we could only order what was on the menu, which were banana nut pancakes. So we also ordered those. The waitress comes back about ten minutes later to let us know that they didn't have bananas, and did we want strawberries. But you just told us that we could only order what was on the menu. Really? We go upstairs, and of course the room isn't cleaned. We see the housekeeper and she just walks past our door, like it isn't there. I ask her to clean our room. She does, but I was not able to communicate with her the problems regarding the ants, as there was a language barrier. Finally on check out, it's the same drama with Rashad. He just takes the keys and say bye. No receipt, nothing. We end up having to come back because we left our eyeglasses and phone charger. I called three times and was on hold each time for at least then minutes each time before I could even talk to someone. It's funny how all of a sudden people at the front desk were actually getting some attention. I spoke again to another manager, who said that she would pass her information on to yet another manager. Of course, I haven't heard anything. Needless to say, I will choose to stay elsewhere if I am in...

The room was clean however the service was not very good. Once we got into our room, there were no sheets for the pull out bed and only 2 bath towels for a family of four. They did bring 2 more towels and a set of sheets once I notified the front desk pretty quickly which was great. The room was dark. We had a lamp in the room where it was the darkest in the suite but no where to plug it in. I did not appreciate the $885 hold on my credit card for 'incidentals'. I have NEVER had that much held on my credit card for incidentals at any other hotel. I requested twice, after 3 days stay, to have new towels and trash removed from our room and it wasn't. The front desk clerk told me to come to the front desk to get towels since my room wasn't serviced as requested. The towels provided were smaller and had holes in them. My son and I ended up dispensing our trash in the hallway by the elevators. The evening we went to the front desk to retrieve the towels, there was a line of guests waiting to check in. A couple of ladies walked in looking for a hotel guest. The employee working the counter stopped helping the guests waiting in line (and was in the middle of a checking a guest in) to assist these ladies. One of the ladies, literally walked behind the counter and could see the guest information of the hotel guest that was mid check in. As the employee said, "That isn't your friends information, that's hers," and pointed to the guest that was checking in. I found that to be completely unprofessional to allow some one access to a guest's information. She continued to assist these ladies and eventually checked in the guest in front of me. She continued to assist these ladies instead of assisting the guests in line. Another guest behind me was becoming very aggitated and requested to get his room key as he had mobile check in. The employee either didn't hear him or ignored him to continue assisting the ladies. I finally stepped up to ask if she could give the gentleman his room key. (He had just had surgery that day with his arm in a sling and was in observable pain.) She assisted him but was short and rude with the gentleman and then provided the towels to my son and me. The day before our check out, cleaning service knocked on our room door inquiring when we were checking out as they had it listed we were checking out the day before our reservation ended. I informed them we were checking out the following day and they apologized for...