Metro by T-Mobile — Local services in Fort Oglethorpe

Purchased a phone on 05/08. On 05/10 realized my dexcom medical device app was not compatible. I called Metro on 05/12 and they said I could return the phone within 14 days with receipt and in original condition. On 05/18 I took it back to the store. From the start, Josh did not want to exchange the phone for one that my device could sync with. I explained to him the issue and that I only wanted to exchange it for another one that would work, a Samsung. I told him I already spoke with Metro. He told him during our conversation: 1) maybe they did not explain the return policy, 2) he could not even read the small print on the receipt and underlined the wrong item he thought was the return, 3) they are independent of Metro and Metro could not tell him what to do, 4) I could only exchange if it was a new line and not an upgrade. So, I asked him to cancel my service. He told me he could not do that. I called Metro back. They apologized but said they could not resolve the issue, only the store I purchased from could and it is up to the store wholly. I called 2 other Metro stores and asked them anonymously if I could exchange the phone I purchased for another, a more expensive one mind you, and they said yes. I decided to contact the BBB. When I called the store back to simply ask for the manager's name, guess who it is? Correct, Josh. And he refused to give his last name saying it was his right to not disclose that. I am not sure about that with a public business but I will investigate it as well. I also checked the return laws with GA and a business does not have to give any resolution but are encouraged to post the policy. The policy for an upgrade is NOT posted in appropriate letter with the policy for a new line. In fact, there is no distinction between the 2 until you look way at the bottom. I literally just paid 396.54 for a phone that is not useful, is not unlocked for 180 days of service, and is no different that the phone given to new customers. I have been a customer for at least 10 years but am no longer. I can see why they would want to hold onto the money so much more than the customer but it is insane that because of my name (upgrade vs. new) I am not entitled to the same refund even though the phone is the same. The moral here is: DO NOT SHOP AT...

I had metro service for nine months where I am living my wife and I both bought new iPhones the service was great at home for the first 3 weeks and all of a sudden the service at home acted like it was had been disconnected I could go less than a quarter mile any direction away from the house it was good I called metro and ask about the problem I had they had me come in now not it was both of our phones anyways they first said a tower in our area was down and would be fixed with in a week so to make a long story short for the next 3 months once or twice a week they said it was this or that and it was them and customer service so we switched over to boost Mobile and as soon as we said that we were wanting to switch to boost we couldn't get service at our the salesman interrupted and said switch over from metro pcs I said how did he know he said for the last 8 months a lot of people switched to them for the same reason so as far as star rating metro pcs I give them at least minus 5 stars they are very unreliable here in the Chattanooga area and since being with boost we haven't had any type...

Current customer and I regret switching. My husband and I both have had nothing but problems. I have to restart my network settings WAY too much, since day 1, and my husband has had SIM card issues. He can't even use his and hasn't been able to. It's ridiculous. We are only 1 month in at this point.. We go to the store in hopes of getting our phones fixed, but my husband would have had to pay reconnecting fee or something like that, and chick literally did what I've been doing on my phone. Reset settings. . We also felt we were an inconvenience. Literally there was "nothing" they could do, unless we pay MORE money, and sent us out. Now a little over 2 month's in and we are switching asap. Our ONLY communication is What'sApp and WiFi. Not only are we paying for usless phones, but also no...