Fort Payne Power Sports — Local services in Fort Payne

I'm still a bit baffled about how calling to get a status update on a repair, being lied to, and then being scolded for aggravation (that I never even displayed) results in a refusal of business. I am still rating 2 stars simply based off of multiple encounters and not just the one that nailed the coffin.

I called to get a service update on a pair of jet skis I dropped off on Tuesday morning at opening (5/16). I was simply looking to see if they would be done by the weekend (as stated when I dropped them off) or if they were running behind. I get transferred to a service rep that says "yeah man, we actually have them in our big bay right now hooked up to a machine to see whats going on with the one". Moments prior to me making this call I drove by to get breakfast at Mcdonalds (across the street) and seen my skis in their yard 100+ft from the shop in a fence. I replied to the rep, "are you sure about that?". He questioned what I was asking him be be sure of, so I asked again, "are you sure that they are working on them right now?" He again replies, "yes, they are hooked up to a machine now". I then told him I was across the street and knew that was incorrect because I could see them in the fence still. After stumbling for words, he assured me they would get to them right away and call me later with an update. Within 5 minutes I get a call from the lead service tech asking me what the problem here was. Having a long standing business relation with this guy, I didn't even mention the lie and simply replied, "I was just calling to get an update on my skis". He then (with a tone) went on to question me about calling up there upset and giving his guys a hard time about not having them done. As I began explaining what really happened he kept interrupting my explanation and at one point says "I tell you what, just come pick them up. How about that? I don't have time for all this!"

Even after all of this I still lead back into my initial mindset when calling and explained that I just wanted to pick them up for the weekend and drop them back off next week when they could get to them, if they weren't going to be able to get to them by their first estimate. I then get a, "look I get it. He told you a little white lie and you called him out on it, but we are running about two weeks behind. You get that right? You own a business too. I'll try to get to them today. If that's not good enough for you, then you can just come get them!"

About 2 hours later I get contacted by the guy that I bought the skis from telling me that the service department called him (not me) and said they were not going to work on it. When I went to pick them up I asked him about this and I was told "well I don't work on 2 stroke jetskis" (another lie). I guess he forgot that just a few weeks before this we had a lengthy conversation about all the work that he had done on a friends 2 stroke jet ski! I would also think that if it were to be true that you don't work on 2 stroke jet skis that when I was dropping them off would have been a good time to mention it. I would also expect to not see another exact model jet ski as mine parked in the service depart as well.

Two weeks before this encounter I bought a 240 rear tire from them and also had them install it for me on a yamaha stryker. When picking up the bike I noticed they had scratched my black gloss wheel in several places on the right side (I notated all 3 prior scratches on this wheel before leaving it with them and it was only the second tire change this bike has had). I brought it to their attention and we grabbed a rag and tried to buff them out. Buffing didn't work because the scratches were too deep. I was asked what I wanted in return for them scratching the wheel and was offered a full refund on the labor rate of $70 they charged to put it on. I told the same lead guy, "I'll just live with it. Its not god awful. I understand things can happen and you guys have always treated me fair in the past. I can just overlook this one." He then went on to say, "I...

I purchased a 2024 CF-Moto 4x4 CF600UZ SxS in August 2024 after taking my big 2005 Polaris EF700 4-wheeler in for some service issues. Steve Leverett (in sales) showed me the great deals on their new CF-Moto SxS's along with great very low interest rates & a fair trade value for my Polaris. He was very cordial & thorough in all the options, costs, overall service after the sale & recommended break-in service info, etc. that I basically couldn't refuse the deal. In Feb. 2025 I returned my machine back after the recommended 20hr break-in service and also asked them to install a horn I purchased elsewhere and to order/install factory type signal lights & emergency flashers, utilizing the existing external light compartments along with existing factory switch ports inside the cab... When I returned to pick up my machine, I was somewhat dissatisfied to see they had installed very small after market signals that were segregated from the existing light ports. I went ahead & paid for the service and took it home only to just get more unhappy that night when I could barely see the signals a few feet away from my machine... so I composed an email to Steve in sales stating my dissatisfaction, not with him or the shop crew, but just the breakdown in communication b/t what I was expecting and what I received... I also sent a long YouTube video of an install exactly how I wanted/expected...& thought that would be the last I'd hear from them... But, THE NEXT MORNING I received a call from Steve in sales apologizing for my dissatisfaction & the breakdown in communication & to bring my machine back & they would make it right, exactly how I wanted...and they also had some bad information/communication from their sources about the install... I had my machine back the next day after all parts arrived EXACTLY how I wanted/expected... so thank you Lee & Steve & FPPS for renewing my faith in old fashioned 'service after the sale' & for listening & acting for your customers... ** I was a GM for a branch of a large publicly traded Industrial Supply distributor for over 32+ years and we were NEVER considered the cheapest...but we were consistently successful & profitable due to EXCEPTIONAL CUSTOMER SERVICE BEFORE... AND WAY AFTER THE SALE... which since I've retired I'm seeing very little of anymore... So THANK YOU FPPS for your professional attitude & service & for turning a unhappy old Pawpaw customer into a happy old...

I’m from Florida originally there’s motorcycle mechanics on every corner the difficult part is finding someone who knows what they are doing. I called around looking for a shop to bring my 1995 Honda magna 750 a lot of the shops told me they wouldn’t work on it because of the age in my opinion that’s them being lazy and not having a decent mechanic. I ended up bringing it in to power sports spoke with sales guy he made me feel comfortable leaving my bike he told me they were a little back up but would get to it as soon as possible. I needed carb work done and some break work well long story short I picked it up a couple weeks later and they did everything they said plus a few other things I’m very pleased with their work and will continue using them they aren’t the cheapest place but I personally would rather pay a little more for good quality service than bad service. I definitely recommend power sports for all your mechanical needs. Thank you again POWER SPORTS . Some of these bad negative comments are clearly because people haven’t done enough research on motor cycle mechanics and are upset because of price but like I said I’d rather pay a little more for top tier work especially when it comes to my...