Mayco Ace Hardware — Local services in Fort Scott

I'm not sure what to think of this store. I am fairly new to the town and have been in once or twice but never really looked around till I had time to today. I just wanted to browse and see how their prices compared. I was in there for maybe 15 minutes topped and was asked every two minutes or so if I need something. Sometimes by the same employees. Then they would stand an aisle over and wait. I was very uncomfortable and just left. As I left one employee stood in the aisle in front of the door and watched me back out and leave. Just really weird. Maybe if you have lived here your whole life and they know you it's fine but not a great way to attract new business when you act like that. I probably won't be back.

Update After the owners reply, I definitely won't be back if I can't browse. I never have this problem at Heidricks, so it's not a "big box store" problem. It's one thing to be helpful, it's another to basically harrass a customer. Maybe you should put a sign on the door "No browsing, only come in if you know...

Kind of surprised....I live an hour away, but have a big paint project coming up, possibly 20 gallons or more. My painter was interested in purchasing paint from Ace, so I called to get details and pricing. The person that answered the phone was friendly, but didn't have all the answers, so kindly transfered to someone else. This person seemed knowledgeable and was talking, before he was even done, or I got to ask pricing questions, he told me he was busy, getting a line, and hung up. I wasn't ask to hold, just hung up. Certainly not an huge order, by any means, but I can only assume my $1000 paint order didn't matter to him, so I will definitely go somewhere else. I believe my painter, which paints every day, will be looking past Ace from...

Literally called the store at 5:45pm to ensure they had a part for an immediate plumbing issue. The worker said yes, and explained they like to close early before 6pm and said since we knew what we wanted we'd be ok. We arrived 10 MINS before they closed. The worker we JUST got off the phone with had the door locked standing in the window and wouldn't open it and pointed to his watch several times. My family had a business account there, and will NOT purchase another thing from there again. I'm sure Chris M, the owner wouldn't appreciate losing the revenue....