Express — Local services in Fort Worth

UPDATE: I went in with my mom to do a return, unaware of her presence. I stayed quiet said nothing to anyone and AMANDA was radioing stuff to her employee to the point where the employee was shaking of nerves. I stepped out of the store in hope that she would stop harassing the cashier. On my way out Amanda saw me and called security, the cashier told my mom that Amanda said I was not allowed in the store or anywhere near the store. Not sure what that is if there is no open case with security towards me and I didn’t even acknowledge her in hopes of avoiding any additional problems. She essentially threatened me with calling security. I’m there to shop not acknowledge her rude and disgusting behavior.

AMANDA, is the worst at customer service. I am not sure how she even got the position as store manager. As soon as I approached the register she started talking to me as if I was completely incompetent. When I asked her not to talk to me as if I was an idiot she said “I don’t know how else to explain it to you”. I started to defend myself, and her response was “you have 5 min to get out before I call security”. All because she didn’t know how to do my exchange and bc I didn’t double down to her attitude and mistreatment. She has been reported, as another employee let us know that she has a tendency of mistreating customers...

I been shopping at express for years specifically with this location (Hulen mall) I am also a store manager at one of the retail store in Hulen mall so I have seen express go through so many store mangers & yet they seem to find one who sticks & appreciate the store mangers position

For the past 6 months I have notice they have a new sales lead manger name Candice IMMEDIATELY I thought she was the new store manager Kandice customer service is spectacular she greets you as soon as you walk through the door asking if you need any help & also explaining all the new deal & promotions express has to offer Watching her help & assist her sales associate shows me she has great customer services skills & leadership she’s was running back & forth around the store making sure things was in place ppl were being greeted & her employees & customers was happy

I’m leaving a review because she was truly her authentic self & enjoys her job EXPRESS 🗣️ make her a...

This store has the worst store manager. I came in a while ago to shop for my sons graduation outfit and I asked Joseph for help. He told me my son was too small to shop here. My son is already self conscious as it is and for him to say that was completely unacceptable. He isn’t one to talk seeing as how he was very smelly and he looked rough. I would expect this store to have a better hygiene policy for employees, especially Joseph as the Manager. Employees looked very busy while he wandered the store singing to the store music instead of helping them. I came back to get his name and an associate communicated that she was left alone on the floor while he left for an hour to get his lunch because he was...