James Avery Artisan Jewelry — Local services in Fort Worth

The sales assistant today seemed to brush me off the first time I came into the store. She was alone. I was there to have my bracelet resized and the charm placed on. The person who bought this for me was told that we did not need a receipt to bring it in. She had her back turned toward me and stated I needed a receipt so I left. I returned and I noticed that there was another associate in the store this time. This visit I had to be a little more pushy to have her to do what I needed done. My boyfriend who bought the bracelet and charm for me in December, stayed that the sales associate followed him around the store the entire time he was there and it made him feel as if he was being profiled. And it made him feel uncomfortable. We will not be returning to this location again. This store is located in the Shops at Chisholm Trail, Fort...

James Avery jewelry is honestly one of the best places I’ve shopped at. Their pieces are high quality, meaningful, and made to last. What really sets them apart, though, is their customer service it’s way better than most stores I’ve been to. The staff is always friendly, patient, and willing to help with anything, whether it’s finding the right size or fixing a piece. They make you feel welcome every time, and you can tell they actually care. I always leave feeling taken care of, which is rare these days. I especially love the manager there her name is Brianna she is very welcoming, respectful, attentive, and so very kind! I love her she is the best definitely deserves her...

Used to love coming to this location but now I don’t even know me and my mom have been treated so horrible these past few times we came in today just wanting to add some charms I went to pick them up and my sister didn’t want a charm added to the end of her bracelet as soon as I got it we noticed it was added at the end we asked to talk to the associate who had added the charm she did start coming off very rude and the quality wasn’t the best. Previous to that I showed up 10 min earlier to pick up the bracelet she saw me and instead of greeting me just told me “it’s not ready yet “ with...