Neiman Marcus — Local services in Fort Worth

This is a revision of a previous review that was put on there prematurely, as I was a newbie shopping in the store and shopping for designer clothes, I would have expected a personal shopper that was assigned to me the moment I walked in the door to have helped me look over the quality of what I was getting prior to purchase. When I buy jeans from a big box store I don't have to look at them to make sure threads are falling out but apparently when you buy Armani you better look over them to make sure the belt loops are all sewed in. When you buy Armani velvet you better make sure there's no chunks of velvet missing. I of course didn't notice these things until I go to wear them for the first time or pack them up for a business trip and look and they're all crap.

Fast forward about 2 months here and all of the expensive clothes that I'm buying from these people are unraveling I'm getting home and noticing defects and clothes that my personal shopper and concierge obviously wasn't helping me determine existed before I made the purchase. I would expect that if I was buying a jacket and having it fitted and it was defective that I would have some help from a personal shopper to help me look it over to make sure that it's perfect.

I have threads that are falling out of many different shirts, I've had about five or six different orders that I've placed online and they've just canceled them for no reason and then sometimes when I replace the order it goes through and I get the item, this entire organization does not have their act together.

I have a few more interactions with this store and after that I'm done with them.

I ordered a beautiful pair of shoes for an event coming up and they sent me sandals, I ordered a shirt, hat, jacket, and the jacket was the only item that came and it was velvet and there's a chunk of velvet missing from the back of it as you can see by the picture here. They canceled the shirt and the hat, however the hat still shows for sale right now on their website.

Attached is also a picture of a pair of Dockers I bought 10 years ago that are in perfect shape, not these Armani suits that fall apart after one use.

I thought I was leveling up my wardrobe, all I got was a bunch of brand name stuff that's falling apart. Surely they're happy to fix it but should I be having to drive over to their store weekly to say hey your clothes are falling apart? It's not like I'm playing basketball on these things I wear them to church...

Save your money, shop big box

I'm sure this review will be met with a new response that says something along the lines of this is not what we expect to treat our customers We plan on reaching out to you or please call this phone number right now so that we can set this right, a canned corporate response from someone who acts like they care but actually don't

Anytime you place an online order you get a personal email from someone with a name telling you they're your personal concierge and will carry this across the finish line, every time that I've had an issue with the order and I have replied to that email identifying issues with those orders, 100% of the time my emails have been ignored and my " personal concierge" has never responded. They'll just be on damage control on...

Let me start off by saying if I could leave NO STARS; I would have. I entered this location on Saturday, December 24th around 4:00pm. My intentions were to go in, purchase a Versace Belt and Bracelet and leave. In and Out type of visit. I had already purchased these items online, but they did not arrive in time for Christmas (although I paid extra to receive them in time). So my plan was, buy them “in-store” and ship the online order back when it arrives. I walked around for about 3 minutes before I was greeted by sales associate, Cley. I shared with him what I needed and he took me to the belts and stated they didn’t have the bracelet I desired. He seemed a bit disconnected, but I didn’t pay it much attention. So while I’m sharing that I don’t wear Versace, so I’m not very well versed in their brand, a Caucasian lady walks up (I assume she’s a regular customer, because he knew her by name) and interrupts he and I. I paused and looked as if to say “ma’am we’re talking here”, she saw my expression and stopped talking, but Cley turns his attention to her as if what she had said was more important than our conversation. I proceeded to inform what I wanted and we move to the register to pay. He then says “Have you shopped with us before”, I said “Yes sir, do you know Parish?, that’s my Business Partner; I’ve been in here with him a time or two”. It’s at that moment that he becomes interested and engaged in our conversation. I add some slides and shoes to my purchase and here comes the Caucasian lady again interrupting. Would you believe he turned his attention to her again as she complained about a $900 shoe! I was making a $2,000 purchase. Though the amounts are irrelevant, I felt like “ma’am, I can buy that shoe darling, quit complaining”. By this time though, I’m fuming, because he is extremely engaged in conversation with this young lady like I am not standing there trying to complete my purchase. (If I didn’t NEED those items at that moment and if I could have made it to Dallas in time, I would have left him and her at that register). I feel as though, as a Neiman’s Associate, he was very unprofessional and condoning to her privileged behavior! I will NEVER...

I brought my wife in so that she could select some perfumes for her birthday. As soon as we walked in we were bombarded by a staff “LaMina” that was so obnoxious, hyper, and flat out annoying that we were not able to browse around at all. She shoved DOZENS of scent cards in our faces and even followed my wife when she politely tried to move around to another area in the store. She literally ran over to her when she saw another staff member speaking with her and annoyingly intervened in their process. It was honestly scary how aggressive she was. She would not leave us alone. After telling her multiple times that we were done, and tapped out from smelling so many scents she continued to spray cards and shove them in our faces. Our heads were POUNDING from the fragrance overload, and none of them were fragrances that were pleasant to us because she did not listen, at all. She would not listen to what we were asking, cut us off in conversation multiple times, offered her preferences above ours, and ruined our experience. It was as if she was trying to keep as eye on us because we were black and lesbian. She had issues with boundaries and physical proximity with strangers. She even randomly asked our opinion on the Trump attack which was so uncomfortable we cringed. Luckily, we escaped and made our way to Louis Vuitton where we received great service and made...