Ridglea Watch & Jewelry — Local services in Fort Worth

I dropped off my watch with Ridglea Watch & Jewelry for service and repair of the crystal and mainspring. A few days later, Mark (owner) calls me with a price quote and a timeframe of 5-6 weeks. I agreed to the price and timeframe and gave permission for work to begin. After 5.5 weeks I called the store to get an update on the progress and an to see if it was still on track to be completed in 6 weeks. I was told that Mark (owner) would call me back. A couple hours later I received a call from Mark. The tone of the call was unexpected. I was told that the watch was really complicated, and it would be 2-3 more weeks and if I would have taken it to a factory authorized repair shop it would have taken 8 months. At that moment, I really didn’t know how to respond. Perhaps Mark was expecting me to be grateful that he was only going to take 9 weeks instead of the 6 he quoted? After the call, I took a few hours to process everything to determine if I was rude or if my tone could have been construed as upset. Once I decided that I was not the one being rude, I called back and asked if work on my watch had started. Mark stated that it had started and asked why I was asking. I told him that based on the previous conversation I did NOT want to do business with him any further and I would prefer to take the watch to another service provider. I explained that I didn’t appreciate being spoken to so rudely. I told him I knew the watch was complicated, I was the one who bought it and I had no issues at all with the timeframe he initially provided, and I was simply checking on the status and did not appreciate being told that if I would have taken it somewhere else it would have taken 8 months. I stated if the repair was going to take 9 weeks that is fine but that could have been communicated. “Hey Mr. __ the repair on your watch is taking a little longer than expected, and we were giving you a courtesy call to let you know it will be a couple more weeks!” - a simple communication like that would have been fantastic customer service. The conversation ended with me agreeing to wait the additional 2-3 weeks for the repair to be completed. Six days later, I am out of state on a family vacation, and I get a voicemail from Mark telling me the was has been sealed up and NOT repaired and I could pick it up and take it where I wanted. This was a frustrating and unprofessional experience. Mark was passive-aggressive and vindictive to a customer simply because I called and asked for an update. Avoid this business...

I took my grandmothers antique pearl necklace to Ridglea Watch and Jewlery to be restrung and knotted as well as appraised. The salesperson who took the necklace in was very thorough and was sure to carefully package all of the pearls (including a wayward peral that had escaped when the string broke). She counted them and made sure to do so in front of me. I left a deposit and was told that they would be restrung and then appraised and the date they would be ready. All was well until I went to pick them up. When I got there and the salesperson started taking the jewlery out of the bag I realized that the loose pearl had not been restrung onto the necklace which was the whole reason I brought it in the first place! I immediatly pointed out the mistake and she apologized profusely and told me that I would be able to get them later that afternoon. I told her that I wasn't able to pick them up until next week but she assured me that they would be ready the same day should I change my mind. I didn't make it back until the next week where upon the salesperson was unable to find my necklace and then when she did, it was still not finished. I told them that I was very dissapointed and had made two trips to pick up my necklace and was unable to get it both times. I was again unable to pick it up and will be going to pick it up this week. I would have given five stars becasue everyone was very nice and from what I could tell they did a good job with the restring, but I made two trips to pick up jewlery that should have been finished. I will update once I pick up...

We had to give one star to post this message, otherwise this company would not have gotten even one star from us. We brought in two watches that are my husbands, and Mark, the owner, said "we will have to send one of these watches off, because of the way the watch is made" and this will take approximately six weeks. He also said that it would need a complete overhaul and that was why he needed to send it off. Before we took the watch to Mark, my husband had never had a problem with this watch, with the exception of needing a battery. We had business coming up in a little over six weeks, but agreed to leave the one watch with him to send off for repair. Upon getting the watch back that he sent off, which took more than six weeks, the watch was not working the first time my husband put on, and I phoned Mark to tell him that it was not working. I brought the watch back in to Mark and he said "It is probably not working because it has been dropped", which was the wrong assumption on his part. The watch had not been dropped and had not even been worn until the day we called him and realized that it did not work, after his repairs. I said to Mark, who did you send this off too, and his response was "I did not send the watch off, I did the repairs here", when he initially told us that he sent it off and that would be the reason for the large sum that he would have to charge. I am disgusted because I know that he was deceitful, and if that is how he does business, I hope that other people will read this and...