Ortho Mattress — Local services in Fountain Valley

Absolutely horrible experience!!! 😑😑😑🤢 Never in my life have I been treated so poorly by a sales associate. To the gentleman with the braces and boorish behavior: not everyone who walks into the store is obligated to buy a mattress. Getting upset because we weren’t asking questions or making a purchase is uncalled for. And yes, we are fully aware this isn’t a “hangout spot.” We were browsing to see if we wanted to make a purchase.

Your exact words, “This isn’t a hangout place,” were both rude and unnecessary. From the moment we walked in, you were unwelcoming and unapproachable. Telling us it was “weird” that we weren’t asking questions and sarcastically comparing the experience to Disneyland for us was both condescending and inappropriate.

Quite frankly, someone with your attitude should reconsider working in customer service. If you don’t want to work the day after thanksgiving, you should ask for...

There’s a reason this place is 4.9 stars. I was sleeping horribly, my mattress was the worst. Sweating, tossing & turning, waking up achy! I met Jack and told him that I had NO IDEA about what I need. He showed me a soft, medium & firm mattress and even a few in between medium and firm. When we found out I’m medium he showed me 3 just to compare. I learned a little bit about my sleeping style and when I told him ‘this is the mattress!’ He gave me a posture assessment while I was on it to confirm. Last night was my first night on my new mattress and I swear I slept so good I woke up and my voice was deeper because I’m just so relaxed lol.. ask about the honeycomb pattern springs. Ask for a discount because you’ll probably forget about a box spring and tax too. My next mattress will definitely be from here. Thank You So...

We just purchased a beautiful new bed at the Fountain Valley Ortho Mattress store. Rafael was so helpful and showed us mattresses from Beautyrest, Aireloom, and Ortho. We chose the Ortho Grand Reserve Plush and are very happy with the purchase and the sales process.

Rafael was a wonderful salesman. He was very patient, kind, and he was not pushy or high pressure. We did our research prior and we probably would have shopped around at other mattress stores, but we appreciated Rafael so much and he gave us a very fair price so we closed the deal. I highly recommend Ortho for your next purchase if you’re looking for a top quality mattress at a...