TThe work was good, but the owner tried to get more money than agreed upon. The first quote (about $6,000.00) was just as rough estimate, the second (about $8,000.00) was for the work actually performed which is fine. But when my elderly dad and I went to pick up the Access Van (Special Handicap Lift for those unable to walk) which was obviously unavailable for the weeks during the repair, the owner, Nick, would not let us pay until he spoke with the insurance agent. I stupidly gave our agents name and then got a call from Nick requesting much more! He said "Let's just make it an even $14,000.00". He called again and again to ask if I got the estimate and request payment. Does he believe he is entitled to use all of our insurance monies when we have other expenses to care for my elderly Mother a stroke victim who needs a special lift and help to get in and out of a vehicle because she can't walk or stand?
At that point my husband paid a visit to the shop to discuss the discrepency, only to get lies and a song and dance when he confronted Nick about the cost discrepancy. My husband left the shop, Nick called me to threaten to place a Mechanics lien and reposess our van! Charming response.
My husband did pay the $8,000.00 amount and we are starting to settle down after the stress of dealing with this man's threats. The ethics of the owner are deplorable!
I can't believe he replied to my husband's review twisting what happened and making himself sound good by...
Read moreBig Bear is exceptional! After a recent hailstorm I had them do PDR, paint correction, ceramic coating, and ceramic tint on my Tundra. I am extremely particular when it comes to my truck and taking care of it, I am very glad I brought it to Nick and his team. They did an AMAZING job on everything I had them do and they even when above and beyond getting the truck looking better than it did rolling off the lot brand new. For example they got all the black trim pieces that were starting to fade a bit back to shining like new, my bed cover was in similar condition and looks better than the day I got it. The interior was immaculate and cleaned up as well. They handled the job quickly and their pricing is very fair - worth every single dime! They will take extremely good care of you - Nick is extremely responsive and keeps you updated with everything going on - if you are anything like me and you are picky about who touches your vehicle - these guys are the...
Read moreHad someone's door get caught by the Chinook winds in Boulder and slam into my driver side passenger door. Two big dents resulted and I thought I would have to go through the grind of paint matching and door replacement. Was recommended to Nick at Big Bear and read reviews of fantastic work. Decided to give it a shot. Nick was professional from the beginning and honest. He gave me a quote and when asked, verified there would be no mysterious price increases once into the work. He said that if it was more work in the end that was his mistake for mis-quoting. In the end I gave Nick the job and he got it done in one day. I didn't think he would be able to work out out one of the dents due to being on a crease in the door. He did and my car door looks excellent! He is a perfectionist and I highly recommend him to remove dents from your car. He is...
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