T-Mobile — Local services in Fox Point

I've been with sprint since 2005 and just recently been receiving poor customer service/appreciation. Within the past month I've had FOUR Galaxy S2's due to a bad charging port. You would think the refurbished phones would work, hey?!? I complained over and over yet they still sent me this piece of crap every time. They allowed me to use my upgrade early only too charge me $150.00 just to access it early. I shouldn't have to use my upgrade just because their phones aren't up to par. The last thing they did was ordered me the Evo 3D because I told them I refuse to accept another bad Galaxy. My husband decided to get me a loaner phone up until the replacement phone came. He called over the phone to get the phone activated on my line, instead of the Sprint Rep activating the phone on MY EXISTING LINE, he decides to add a completely new line to my account. GRRRRRRRRRRR!!!!!!!! At that time we called in to have this problem resolved he said within 24hrs the line will be dropped. DID NOT HAPPEN!!! So when I was finally able to get loaner phone on my account 48hrs later the line was still active. Soon my replacement phone came and I went to pick it up, they couldn't activate it because it was tied to the magical line that the hard of hearing Sprint Rep created. I called and complained they said that it was set to be deactivated Dec. 16th. That wasn't good enough for me, so someone called me back in said withing 15mins the line will be dropped. DID NOT HAPPEN. They were willing to activate the replacement phone only to use the loaner phone WE PURCHASED to put on the magical line they created. At that point my loaner will be tied up for four extra days due to their mistake. I feel that I should be credited the upgrade charge(in which I haven't used)for all the hassles and misleading information that has been giving too me. My husband decides to call only for them to override the request of dropping the line ASAP, which they could have already done. So I try in activate the replacement phone everything was working besides the text messages. I called, did online chats, spoke to a tech, did multiple hard resets, and the messages still didn't work. SO I HAVE A REFURBISHED REPLACEMENT PHONE THAT I CAN'T EVEN USE. I been to multiple sprint stores, chatted/called multiple sprint agents within the past month and there's no way I can get a credit or even a phone that works???? THIS IS MAD CRAZY!!!! I HAVE FOUR LINES WITH SPRINT AND THIS IS HOW THEY VALUE MY BUSINESS. THEY SUCK AND I PLAN TO GET ALL FOUR...

Just under a month ago, I went in to get my two lines I've had with Sprint for 2 years' upgrades. We are told that our two old iPhone 4s will be bought back by Sprint for $150 a piece. In the past, we have sold our old phones and the amount has always been CREDITED to our new phones. However, this time, our sales representative INSISTED that we could NOT use the buyback money towards new phones. We were conned into thinking that we could only use the $300 towards accessories. Confused and irritated by what he was telling us, I was ready to walk out. But our sales rep then convinced us that Sprint's new "One-Up" plan was the way for us to go. Since we could not outright afford the full price of the iPhone 5s (somewhere around $450 each), the monthly installments sounded like a good idea. He had confidently told us that we would be paying the "new contract" price for each phone at $199. This would make our one-year installment plan a cost of ~$15 per phone. NOPE. The first bill we received was EXTREMELY and UNEXPECTEDLY high ($300) - our sales rep FAILED to tell us the activation fees and TWO MONTHS of service would be charged to us all on the following bill. "Whatever," I thought. Got our second bill and it is AGAIN unexpectedly and unexplainably high! (over $200) I took a look at the break down and we are being charged $30/month per new phone which puts us at paying $360 per phone for a 12-month installment plan. I know that installment plans and understanding their cost and fees are partly the customer's responsibility - but our sales rep OUTWARDLY LIED TO US when he INSISTED that we were ONLY paying for the price of each phone at $199; NOT $360! If I would have know this, I would have walked out and waited until I had the extra $200 to pay for each phone up front. These sales reps will do ANYTHING to get a sale; even lie and leave out valuable details to their...

Haven't been with Sprint two weeks yet and feel as though I made a terrible decision. Terrible customer service from a young guy in the store claiming to be a manger. Went in to surrender my phones for switching carriers through the buy back program and he was rude and uncooperative. He kept walking away from the desk and then would reappear. I asked for something tangible that proved I turned in two phones like a receipt of some sort but he told me he had nothing he could give me. Asked for a manager and he said he was a manager. I then asked for a manager over him. At that point he went into an office and came back with an alternate solution that I know he got from a manager, which I declined because they offered to buy my phones on the spot for a bill credit. If the amount was the same as online I would have done it but they wanted to give $100 less. Would've done the process online but nobody at Sprint could give me the proper process on how to do so. I spoke to twelve people in eleven days and each one contradicted the previous representative. It's a nightmare dealing them. Think twice and who's monitoring...