Goodwill Store — Local services in Franklin

I have always appreciated the mission of Goodwill and the many donations that come together to support our community. So, when I walked into my local store last Sunday evening, I was excited to rummage through a sea of donated treasures. After two hours of searching, I filled my cart with various items, including two pieces of furniture.

quickly I it was pure disappointment when I approached the cashier to finalize my purchases. I informed her that I would return to pick up the furniture the following day after work at 3:00 PM. To my surprise, she called for her manager, who delivered conflicting information regarding the store’s policy. Instead of the expected 24-hour window to pick up large purchases, I was told I only had until noon the next day. This miscommunication was frustrating, as it goes against the policy clearly stated on the Goodwill website.

Misunderstandings in policies can happen, but what added to my disappointment was the manager's response. It felt dismissive, and rather than resolving the issue, the cashier then told me not to exercise my "freedom of speech" in the store. We I spoke on the ignorance of the manager . This is both baffling and disheartening. Communication is crucial in any business, and it's essential that staff members, especially managers, are well-trained on store policies to avoid situations like this.

All in all, my experience at Goodwill was hindered by a lack of training and poor customer service. It’s unfortunate because the store has so much to offer in terms of community support and valuable second-hand goods. I hope that management can take note of these issues and prioritize better training for their team including herself to ensure a more positive shopping experience for all customers in the future. For now, I left feeling more frustrated...

sold me the same thing twice in defence I sent my ol man he didn't understand I already payed for these things after buying them I ask if I could pick up the next day they said yes he comes to pick it up, only for them to put new tickets on the items. he buys them after I already paid! Icalled for an hr straight and no one answered I plan to come up there tomarrow morning update: I went into the store where they were super sweet apologized and even tho there policy is to give instore credit they gave me cash to return on of the dou le purchase because it was there mess up which I...

I bought a couple new outfits. There's A LOT of different sizes, styles and clothing brands for Men and women of all ages sold here.(reasonably priced) They have A LOT of kids and toddler clothing as well.(reasonably priced) They have A LOT of glassware, pots, pans, cooking utensils and plastic dishes as well.( reasonably priced) They have A LOT of home decor items, books and DVDs of every genre.(reasonably priced) They also have a wide variety of shoes for men, women and teens. I do think some of the shoes are very over priced but not all of them. Literally they probably have...