Wingstop — Restaurant in Franklin

Really enjoyed this place the first time. Can’t say the same anymore.

Unfortunately today, we had an online order that was given to another customer in the store with the same first name. This happened quickly - the person walking the food out did not say a last name. The other person opened our food and then got their actual food. The employee took back our food and then closed the container and put it in a new bag. If we hadn’t been there, we would have missed this entire interaction. The food safety integrity is now a concern, I don’t feel good about ordering food from here anymore. Which just sucks because they are definitely good wings!

The staff attitude is also just grossly negative. When we asked for our food to be remade due to being groped by another customer, they were very irritated with us. The line lead (with dark red/brown hair & tattoos, or whoever was corralling food out, unsure of their position) grabbed the bag of food and dramatically threw it into the trash can. They were very irritated that we wanted unmolested food that hadn’t been opened and touched by a stranger (who knows the last time they washed their hands/what their background is). Just an affront to food safety all around.

Never ever repackage food! This is basic food safety 101.

Management - opening a restaurant in a very busy area is tough. I get that, but restaurants that are so flagrant about customer food, service, and quality are destined to fail. And customer service is pitiful at this location. Incentivize employees to share in the success of the demand. Or else you’re going to get recurrences of what happened this evening, with repackaging food and acting irritated at rightful call outs...

Really enjoyed this place the first time. Can’t say the same anymore.

Unfortunately today, we had an online order that was given to another customer in the store with the same first name. This happened quickly - the person walking the food out did not say a last name. The other person opened our food and then got their actual food. The employee took back our food and then closed the container and put it in a new bag. If we hadn’t been there, we would have missed this entire interaction. The food safety integrity is now a concern, I don’t feel good about ordering food from here anymore. Which just sucks because they are definitely good wings!

The staff attitude is also just grossly negative. When we asked for our food to be remade due to being groped by another customer, they were very irritated with us. The line lead (with dark red/brown hair & tattoos, or whoever was corralling food out, unsure of their position) grabbed the bag of food and dramatically threw it into the trash can. They were very irritated that we wanted unmolested food that hadn’t been opened and touched by a stranger (who knows the last time they washed their hands/what their background is). Just an affront to food safety all around.

Never ever repackage food! This is basic food safety 101.

Management - opening a restaurant in a very busy area is tough. I get that, but restaurants that are so flagrant about customer food, service, and quality are destined to fail. And customer service is pitiful at this location. Incentivize employees to share in the success of the demand. Or else you’re going to get recurrences of what happened this evening, with repackaging food and acting irritated at rightful call outs...

DO NOT EVER ORDER WING STOP FROM FRANKLIN!!!!!!THE SHIFT LEADER IS A LIAR!! HE TOLD US TO COME TO THE STORE AND HE WOULD GIVE A REFUND AND REMAKE THE FOOD. OUR DELIVERY WAS FROM DOOR DASH AND HE TOLD US TO CALL DOOR DASH AND GET A REFUND. OUR FOOD WAS OPENED AND SPILLED ALL IN THE BAG, SO BAD THAT THE SAUCES SPILLED AND SOAKED THE BOTTOM OF THE BAG RIPPED OPEN AND THE FOOD JUST FELL OUT!! THIS GUY IS RUDE, DISRESPECTFUL AND A FLAT OUT LIAR!! SO NOW WE ARE OUT $80 AND CANT EVEN GET A REFUND TO BUY FROM SOMEWHERE ELSE. DO NOT ORDER FROM THERE! ITS NOT EVEN DELIVERED FROM THEM, OR EVEN SAYS IT WILL BE. THIS GUY IS NOT FROM FRANKLIN NOR DOES HE UNDERSTAND CUSTOMER SERVICE!! WE WERE TOLD BY 3 PEOPLE THAT OUR ORDER WOULD BE REFUNDED. SO NOW HOW ARE WE SUPPOSED TO FEED OUR FAMILY???? WE HAD BETTER EXPERIENCES BEFORE, THIS IS WHY WE ORDERED FROM THERE WE WILL TELL AS MANY PEOPLE AS POSSIBLE ABOUT THIS HORRIBLE EXPERIENCE FROM WING STOP. DOOR DASH WAS GOING TO GIVE US A REFUND AND HE EVEN LIED OVER THE PHONE WITH THEM ON THE SAME CALL AS ME!! HOW ARE PEOPLE SUPPOSED TO USE LOCAL BUSINESSES WHEN U GET LIED TO ?? HEADS UP THAT THIS IS NOT THE PLACE...