Battery Warehouse - Frederick — Local services in Frederick

My family and I have been doing business with these folks for years. We own a lot of equipment and vehicles. We did spend a lot of money there, but no more. Our experience happened in the Frederick store, but the staff called the owner and she was rude and angry. She ask who am I to talk to her. My reply was a long time customer that needs answers and help.

One of our batteries that we bought and was under warranty was not holding a charge. We ask for it to be tested to se if the battery was bad. We ask since you have all our information on hand. Let us take a new battery, while you test the old battery.Which is only suppose to take 24 hours. The owner got nasty and said pay for the new battery or leave. We paid for a new battery. While they are testing the old battery. That was 3 plus weeks ago. Still don't know if the battery was bad or not and they don't return calls, left several messages. Remember it is a 24 hour turn around on the test. Great customer service over there and...

I found myself in need to replace the power cells for my photovoltaic generator system. I wasn't sure which company's technology was superior to another's. The staff at Battery Warehouse took the time to educate me on these differences and after a little parking lot research I was able to proof out the information. The staff cross referenced the specifications of my equipment, tested and "topped-off" the charge in the batteries and showed me the current production date of the replacement cells. All and all a great customer experience and I can't overstate the the importance of supporting the local economy and vendors not to mention the most important part of the supply chain to us... the products we need to lead lives with the conveniences we're accustomed to. Covid-19 showed us you couldn't rely on the supply chain to deliver new batteries from China... it comes down to local stock. Just in time supply just...

Will never be back here again. We bought 8 car style batteries from this place and one of our batteries was defective. One of the 6 that was in our golf cart had a bad terminal on it and almost caused a fire in our cart. We took the battery back to them and they said it was our fault so they would not warranty it. My boyfriend spent 20+ years as a truck mechanic and everything we own he checks every week or so to make sure everything is good. The battery connection was tight. Found the same battery cheaper elsewhere. I guess we will be doing our business someplace else from now on. We preferred little places like this but customer service means everything...I guess just...