House of Cars Virginia — Local services in Fredericksburg

I’ve never seen such unbelievably bad and wrong customer service. I had some time to kill and stopped in with my two kids to buy some cars. While looking through the hot wheels hung on the wall inevitably one or two may have fallen. I joked with my kids, you break it you buy it, as I always do out of respect for the establishment. I then came across a package that the top tab was missing. I set it on the shelf. Suddenly Mike appeared and asked something to the effect of what happened to this. I was taken off guard and all I could think to say was it was like that when we got here. I was with my kids and did not observe anything that would have led to ripping off a chunk of cardboard. I also looked down on the ground and the shelf to see if the missing piece of cardboard was there. It wasn’t. I told my kids to put down the cars we had in our hands and voiced my displeasure towards Mike accusing my kids of damaging a box. He said he heard us tossing them around. WHAT!? Tossing cars around!? I am absolutely without words to express how wrong this is. First of all, even if my 4 or 8 year old damaged the package on a $2 piece of merchandise, reacting like you did, with the snide remarks and tossing the car angrily on a display case was way out of line. We did nothing to damage anything and if we truly did, I would have made it right. You lost a customer for your establishment today Mike. And for as many people who I’ve referred there, I’ll never refer any one else. I have never in my life seen anything like this and you should not be in a customer...

I was having a lot of issues dealing with Shop. I placed my order through them thinking they would be able to handle everything. I was never told that they combined my shipping for two different orders and that was a holdup on my delivery. I called Mike. A little upset because how long my order had been taking. After speaking to Mike, he reassured me that I made the right choice shopping with House of Cars. Virginia. His professionalism earned him a new customer. I called to cancel my order but after speaking to Mike couldn't. Thank you Mike for treating your...

I was on their TikTok live a while back and asked if they were buying that day. They asked what I had, and when I told them, they said to bring the cars in for them to check out (it's about a 30-minute drive). When I got there and showed them the cars, he immediately said, "I don't need any of them" within two seconds. I usually wouldn't be upset about this kind of thing, but the fact that I told them exactly what cars I had beforehand, and they still told me to come in, only to barely look at my items, really pissed me off. P.s the claw...