Kohl's — Local services in Frenchtown Charter Township

Kohl's accepts Amazon returns now, which is super convenient - they pack your item and ship it for free. However when I went to customer service for an Amazon return, I waited for about 15 minutes while the associate helped another customer, which is totally fine, but I had my toddler with me and he was getting antsy, nonetheless I understand that sometimes things take longer. Just as the associate was finishing with the customer, another customer walked right up the counter, past me, waiting to be helped also. I figured that since I had been there first, and the associate had definitely seen me, that she would tell the other customer that I was next in line, but she did not, and proceeded to help the woman. When the associate saw my look of disappointment (my toddler was beginning to run around, bored), she told me that because the woman had an online pick-up, that she would be helped first. I'm not sure if this is store policy, that online pick-ups have priority, or why this happened but it was...

So I purchased a Christmas present for my daughter at a different location from this one, she returned it here , really hoping to exchange it for something, but no inventory. Anyhow, she was issued a gift card to be used at a future visit. THIS WAS YESTERDAY! Today she is at the Brighton Kohl's, finds what she wants to purchase, waits in line and hands over her gift card to hear THERE IS NO MONEY ON IT! 🤯😵🤦 So, she goes to her car and calls the Monroe store who says oops, new person money went back to your mom, we can't do nothing have a nice day and hung up. 🤯😵🤬. WHAT??!! THIS IS HOW YOU HANDLE YOUR CUSTOMERS??!! I BOUGHT HER A GIFT FROM YOUR STORE ON PURPOSE FOR HER TO EXCHANGE IT AND GET WHAT SHE WANTED AND YOU TREATED HER LIKE THIS??!!! NEVER AGAIN WILL I SHOP AT YOUR STORE!! AND I WILL TELL EVERYONE HOW HORRIBLE U TREATED HER!! THIS IS WHY THE BIG BOX STORES ARE CLOSING AND AMAZON IS TAKING OVER THE WORLD! HOW COMPLETELY DISAPPOINTING!!!...

So disappointed in the service, could not find anyone for help. After completing my sale, the clerk called someone else up. I was not even done! My wallet was out my bags weren't complete. The next customer coming with a box of shoes to ask me to move. I was so dumbfounded I hurriedly put my wallet away and grabbed my bags. To Kohls you may "think" you are the only store left in town but we your customers deserve better service. This is my third experience last time the clerk was so busy waiting for the make Manager to "dance" because she "talked someone into a credit card". Great I appreciate your loyalty and work but when you have 15 people in line and are laughing and talking into your headset while people behind me are grumbling - remember without that customer you would have no opportunity for that credit card offer. Perhaps the management needs a refresher course on the completion part of the sales = happy...