Blue Shell Gaming & Collectibles — Local services in Fresno

I took in a bunch of disc based games to be resurfaced, everything went well until it was time to pick up the games. I'm from out of town so it's not just a simple five minute drive to get them. After driving back home I realized something that they didn't. I was missing a game. A game that retails for decent money. I called them and luckily they were able to find the game back in Clovis. I asked their employee if there was a limit on how long they could hold it for me because I didn't know when I would be able to make my way back up. She told me they can essentially hold for as long as I need. I was like good cause it was their mistake that caused this in the first place. Well I was finally able to make it back to pick up my game, they told me they have a limit on how long they can hold something before they consider it "abandoned". They called usually when I was at work but to tell me my game was ready to be picked up but never once mentioned they had a time limit on how long they could hold the game. I mean not even a text or voicemail saying hey you have this amount of time to pick up until the game is considered "abandoned". After explaining the situation they tell me I'm out of luck and the game is gone....it just feels like I paid them 5 dollars to keep and sell my game for 100 percent profit...no offer for store credit even partial for the "abandoned/missing game". They also refused a refund for the 5 dollar resuface fee. Which to the employee's credit he tried to get and the owner denied. Not a nice way to treat your customer, I'll just have to shop elsewhere...

Purchased a used console for $278.00, 1st time getting home to find out they gave me the wrong power cord so I couldn't power it up. Drove back the next day to get the right power cord,

2nd time driving home to power it up, only to find out 2 buttons on the remote did not work and you had to hold the cord a certain way for it to charge.

Went online to see what time they closed "8pm", after i got off work I headed over to be greeted with a piece of paper in the window that says they close at 6pm. 3rd time driving home from this place empty handed.

Next day I head back to get another remote and cord.

4th time driving home from this place only to find out the "new" charging cord is not compatible with the console and the remote did not work at all. Drove back to get a new cord that is compatible with console, the cord that they gave me was (THIS IS THE ACTUAL LENGTH) a 5 inch long charging cord (My console is sitting on a shelf 7ft off the floor behind the television)

5th time driving home from this place to find out the remote still doesnt work. They give me a different remote and a different cord all together. The cord works but the new remote has sticky buttons that did not Pop back. I had all the patience and hope in the world for this little place and they let me down 5 times. So i said screw it, now that remote is my dogs new chew toy and I purchased a brand new one from...

Had HDMI replaced on Xbox, just over 30 days later, that port became intermittent. Blue Shell refused to fix it without me paying full price again and said I must have damaged it. The tecnition decided this by only looking at one picture sent by the store clerk without even giving it an in-person inspection. Blue Shell does not stand by their quality of work if they let individuals like this make important decisions that represent the quality of the product they sell. If Blue Shell can't give me the time or day to reinspect a port that they repaired, then I can not recommend using them to repair anything and would second guess any product you would purchase.

Update..

Blue Shell responded that it's our policy, and we stand by it that there is a 30-day warranty on repairs. There is also a thing called good business and customer relations. If there are issues, let's try and resolve it so that the customer will return. All I wanted was to have them actually look at the repair and give me a real assessment. What I got was a halfway glance from some screenshot picture off a cell phone text sent to some tecnition. Their response has solidified my decision to never shop their again and to recommend the same for my friends...