Fresno Ag Hardware — Local services in Fresno

I often frequent Ace hardware in lieu of home depot or lowes for projects whenever possible because I value the service received and the friendly and knowledgeable employees. Typically I shop the Champlain location however last week I was running errands for my in laws and came to this location. I made two trips to the store that day upon my second visit with my mother in law, we quickly realized we'd forgotten our purses at home. As I leave my items with her and attempt to leave the store to go get our purses I am stopped at the door by an employee, she stood in front of the door preventing me from exiting asking me if I had the universal charging pack. I explained to her that I'd left the item with my mother in law and that I'd be back I just needed to run home. She did not move. I asked her if she was going to check my pockets and only then did she step aside and let me exit the store. I have never in my life received such treatment and public humiliation. There was no just cause to be accused of stealing and confronted in such away and I'm livid. I don't hardly ever think about race but that day I was forced to as I truly believe this was due to my race. I was dressed in respectable clean clothing, and I had already made a purchase earlier that day from the store. When I returned from getting our purses my mother in law was waiting in the front of the store for me with our items. The employee had made a comment to her coworker about me as I walked in abs my mother in law informed the employee that I was with her abs collaborated my story. She informed the employee that she had no right to confronted me on such a way unless she witnessed me stealing or attempting to steal. As we paid for our items and left the store i found it unbelievable that we had no received any kind of apology or acknowledgement of wrong doing. I find this absolutely unacceptable, especially because I will need to go to this location more often. I will take my business elsewhere but more importantly I'll inform the local community about this location and insist they do not take the risk of exposing themselves to such treatment and embarrassment. Shame on you. It's okay to make mistakes, but it's never okay for an individual or an establishment not to take accountability and improve upon said mistakes. This behavior shows me this location is comfortable with upholding this kind of vile, unacceptable practice towards its...

Could the individuals working in the paint department actually stop pretending to work and actually start really working? Mark and nameless others who claim to be working hard but don't know the true definition of the words,, Where are the managers in this store? How is it that employees can be so lackadaisical towards customers and get away with that behavior? When you say you are going to do something for a customer please actually learn to follow thru or give a timely, professional follow up. I believe the laziness starts with management at the top and trinkles it's way down. There has to be someone at the top who can address the pathetic laziness and very unprofessional conduct taking place from the employees towards paying customers. Absolutely zero follow thru from the employees lying through their teeth and saying yes they will follow up with me the customer regarding product inquiries. How does the store remain in business with this behavior taking place? I am looking forward to a ridiculous response trying to justify in any way rudeness, laziness and unprofessionalism from more than one employee at this store. Management needs to be seriously addressed. I will be reaching out to as high up the ladder I can go to ensure my complaints are well heard with as many names as I can provide. Yours...

Darlene was a wonderful help in garden. She went above and beyond to help me select plants as a first-time gardener, gave me tips and tricks and made sure I had everything I needed.

Beyond that, Pat, the owner helped me put to my car since I was (happily) overloaded with plants and we had a lovely conversation beyond the usual day-to-day.

Last weekend was the first time I had been there, and I went back again earlier this week because I was so impressed by all of the staff. Each person I passed said hello, offered to help and was willing to spend time chatting about the store.

It’s not so difficult to find good customer service, but the level here reminded me of a different time - when connecting with people and providing excellent customer service were things to be proud of. I have to say that I didn’t realize how much I missed a store experience that was so warm and friendly. It was a breath of fresh air.

Apart from the wonderful people, this store had an amazing stock of items. I found things here that I have had trouble finding in many of the bigger hardware/garden stores. I’m already planning my next visit and plan to make this my store of choice for my home and...