Corner Home Medical — Local services in Fridley

Corner Home Medical is not transparent with their billing. Please make sure to read everything they give or send you. I returned my CPAP within a month (July) of use, didn't work out for me. Last week, I got a bill for $2.15 listing 2 items. Looking at my delivery ticket comparing it to my bill, doing the math, it looks like they owe me $3.18. I called the number on the billing statement and spoke to Robin. She couldn't speak about the charges and admitted she didn't work with insurance. She had the Blue Cross biller, Nicole, return my call. Nicole was defensive, rude and would cut me off. She kept saying I have to pay the bill, I explained I will, but I am trying to understand where they think I owe them anything. She said it's not just the 2 items listed on the bill, but each item that makes it short $2.15. I told her we are wasting alot of admin time for this small amount, but they aren't being transparent in the billing. She said they have a new computer system. I said this is no excuse as this bill doesn't reflect the correct information which is very shady, what if this bill was for $2000, but Corner only lists 2 items. Her comment to me was, "Wow, I cannot believe you went there. You have speak to management." She put me on hold only to come back to say they are in a meeting. I asked her to stop being so unprofessional. I told her my intent is to understand the bill and why they aren't being transparent. Again, she stated it's because of the computer system. I asked if she would like to go to Target, purchase 5 things but have a receipt that reflects 2. If you needed to return an item not listed, is that fair. She finally agreed with me that billing has to be more transparent. I said many people would just pay this without questioning. What if an elderly person got a higher bill with no understanding because the bill is incomplete? There is no justification for this. She and I finally were on common ground. She stated she would have management call me back. It has been 5 business days and no one has returned my call. Bottomline, Corner is deceptive in their billing, cannot justify the difference in the bill versus the delivery ticket, not customer friendly and really doesn't care about the consumer. This particular location was fine on the front end, but I wouldn't trust them any time after that. Going to pay my bill, I will keep you posted if I get another bill for the...

Save yourself a headache and don't buy from these people. When they called to set up my appointment I said that if I had to pay for a new machine because of the recall out my pocket, I would buy a travel sized machine. When I actually went to my appointment Jackie came out with a regular machine and when I questioned her about the travel one she told me that she talked to my insurance company yesterday and that they would pay a 10 month rental as long as I used it 70% of the time Which I happened to use it 97% of the time and after 10 months I would own it. She said my one time cost would be $149.53. I repeatedly asked her if this was a one time charge only. She said yes. Imagine my surprise when I got a bill in the mail for $366.64. When I called Jackie she told me to call billing. So did. They told me that my delivery ticket was only an estimate. It did not say estimate on there. .I think they say whatever they need to just to get sale. I want the travel one if I'm paying. I fele like...

I bought a Walker for my mom from the Maplewood store. The sales lady was rude and definitely acted like we were interrupting her. When my mom was reacting to the prices and options the sales lady said she was being difficult. I bought a Walker anyway because I was worried about my mom falling.

After we got it home I looked up the Walker on Amazon and it was $50 cheaper. I really like supporting local stores, but in this case since the sales experience was so unpleasant, I decided to order online and returned the Walker.

Again, same sales lady and was extremely rude but she processed the return.

I didn’t get the refund for three weeks!!! I had to call 3 times to get the return. I am convinced I would have never gotten my money back if I didn’t keep calling.

Too bad, I really want to support local stores, but they have to treat me respectfully and honestly. I don’t...