Subway — Restaurant in Fridley

I've been coming here forever and it's always good but one time they gave me the wrong cookie and didn't want to exchange it because I touched it. Well they handed it to me. But this time I ordered the new spicy chicken sandwich. Whatever they call it and the kid that made it was new and kept forgetting what to put on it and by the time he was done it was dripping in sauce and impossible to eat. I upgraded to the meal which I never do and even tipped them two bucks because that's what I like to do. But when I went across the street to my office, the person that was splitting it with laughed and said that was uneatable and although I tried to eat my half, it was so swimming and sauce it was gross. I called and explained this and after the long pause I realized she was just letting me talk with no idea on what to do. I guess I wasn't looking for much other than a in exchange or credit, but I was told that I would have to bring in the sandwich so she would give me credit for the portion I didn't eat. Unbelievable customer service. I own local businesses in retail, one in the same town and to save yourselves $5 and potentially lose somebody that spents probably $1,000 a year is insanity. I took pictures. I'll probably follow up because by principal they should have handled this differently. Come on man. We...

My girlfriend and I went in to get some sandwiches around 6pm on Thursday august 8th and whatever crew works that shift is highly unprofessional with how they deal with refunds / customer complaints there was a caucasian girl that legit yelled out “ if someone complains about anything I’m going to kill them “ and other employee with black curly hair and glasses put to much mayo on a sandwich and we indicated that it’s way to much more then we asked for that just lost my girlfriend appetite and wanted a refund on one of the sandwiches , they legit laughed in front of our faces saying “ isn’t this what you wanted” I told her look at the sandwich it looks nasty she continued to laugh and saying they can remake it we indicated no we just want a refund she reply’s well we can’t give out refunds ? I was responding with, WHAT YOU CANT GIVE OUT REFUNDS ? She smirked and went to the register and gave cash refund after laughing at us and talking underneath there breaths in the back The situation was terrible experience was terrible I was coming to this subway for about 2-3 months and will never go back...

Called early in the morning on Christmas Eve to know what their holiday hours were. Fellow said open until 4:00 pm. Placed an online order for 3:30 pm to insure I could get a sandwich. Got there at 3:30 pm and the place was closed. Saw some people walking around and knocked on window. Some old lady came to the window and pointed to a sign that originally said open until 4:00 pm but was scratched out to read 3:00 pm. Too bad, we"re closed. While leaving, some guy enters the building and I asked him if he was the owner. Says he is the district manager and they are open based on volume. Got home and there was an email sent at 3:20 saying my order had been cancelled. Really? Someone knew I had an order and manually cancelled the order and never called me. Not going to this Subway store again. Guess it's better not to place an online order since they may be closed even though...