Caribou Coffee — Restaurant in Fridley

I have been a frequent customer at this Caribou Coffee location due to its proximity to my home and the consistently positive experiences my wife and I have had. Unfortunately, today’s visit was both disappointing and frustrating.

At 9:19 AM, we ordered five drinks totaling $38.21. When we arrived at our event, we discovered that three of the drinks were poorly made—missing both coffee and flavor—making them undrinkable. The other two were prepared correctly.

At 9:53 AM, I called the number listed for the store and spoke with an employee named Alia, who was polite and helpful. She took my name and offered to remake the drinks or issue a refund. However, when we returned to the Fridley location and I showed the phone number I had called, the employee we spoke with—named Hulli (with tattoos)—rudely stated, “That’s not our number.” It was then I realized I had mistakenly contacted the Woodbury location instead.

Despite showing Hulli a timestamped American Express transaction clearly indicating the Fridley location, she continued to demand a printed receipt, which we did not have. Instead of listening to my concern, she immediately got on the phone with her manager, Jess, and repeatedly said, “These customers won’t leave because they want free drinks.” She eventually handed me a card with Jess’s phone number, then escalated the situation further by threatening to call the police if I didn’t leave.

I also attempted to show her additional proof via Apple Pay, but she remained dismissive. To avoid further escalation—and to not waste law enforcement’s time over a few cups of coffee—we chose to leave and contacted Caribou’s corporate office to report the incident. While we’ve had good experiences here in the past, this encounter has left us deeply disappointed, and we will not be returning to...

I exclusively order through the app. I visit this location several days a week on different days, during different times, so it's never always the same people I encounter. The staff are lovely, energetic, and cheerful, but frequently my drink orders are incorrect or someone else's entirely (e.g. the label has my name & order on it but the drink is clearly not my order). Today I ordered a Ho-Ho mint mocha, and it was a regular mocha. Historically my orders are wrong 3/5's of the time. Since I'm on my way to work, I can't take the time to turn around and get it resolved. This has been my experience for the last 3-4 months, and...I just never know what I'm going to get when I order from this location. I'm not visiting this...

I've been going to Caribou for well over 10 years + I've always gotten a blended turtle with white and milk chocolate and it's always been thick with little ice chunks in it. And today what I got was totally not that I will never go to that Caribou again ever. They gave me some liquefied cooler or something. That is not what I asked for. I asked for a blended turtle I know how they make them cuz I've seen them make them. As I've said I've been going to Caribou for over 10 years well over 10 years. So today I was...