Govindji's Jewelers — Local services in Frisco

BUYER BEWARE! We have been customers of Govindji’s for about 6 years now, but over the years, we’ve noticed that their quality AND customer service have been diminishing. I bought my husband’s white gold wedding band from them about 5 years ago, and he hardly wears it due to the job he has. It started tarnishing and and turning red. Yes, you read that right…RED! We went to the store a few months ago, and was asked by the greeter what we needed help with. I told her that my husband’s ring was tarnishing and she quickly went to the back and brought the owner to come talk to us (red flag). He explained that white gold is only 92% pure and the other 8% is rhodium. Additionally, he told us that it needs to be replated with rhodium every 3-5 years and the charge for this is $60 (I believe); however, he told us he’d do it for free for us. What’s interesting is that it was starting to turn red, but my entire wedding band set (2 bands) with the engagement ring from Kay’s is worn almost everyday and there are NO signs of tarnishing on it. It makes you wonder where these guys get their products from. Furthermore, the owner gets some kind of sick pleasure repeatedly stating that he’s been in business longer than any of the other Indian jewelry stores in the area. Yet, their quality and customer service are subpar. Another thing we have noticed repeatedly is that the customer service isn’t equal for all customers. Yes, if you’re Indian like we are, they will do everything in their power to secure a sale from you. However, others can be waiting to receive help for a substantially long period of time. This is NOT right! It doesn’t matter what you look like - everyone deserves the best customer service. After all, without the customers, you don’t have a business! On that same day, my husband wanted to look for a thicker banded gold ring as he didn’t find any that he had liked at other jewelry stores. We were a bit skeptical purchasing from them again, but he had found one that he really liked and we believe in second chances, unfortunately. He asked for it to be engraved with the first letter of our names that were joined by an ampersand. Mind you, the owner was the one who was helping us with the sale. He told us that it would take a week to complete the engraving and that I could pick it up after that. Fast forward a week, and I arrived on a weekday as the store was opening and there was no greeter at the front, the employees appeared to be opening the registers for the day and fixing the displays. That was pretty surprising as everyone should be ready to go and helping customers by the time the store opens. I quickly located a girl to help me as NO ONE had bothered to approach me first, and she located my husband’s engraved ring. I checked the engraving and asked her why the ampersand wasn’t present and instead, our initials were connected by a dash. I also asked if there’s a way to fix it. She said “Oh, our jeweler isn’t here today and they used a dash instead. Otherwise, the engraving would be squeezed together.” What the??? And why didn’t the owner tell us about this when we made the purchase since apparently he’s been in business longer than anyone else, right (or so he claims)? Umm ok, she handed me the ring and I said what about putting it in a box? They didn’t actually expect me to stick my husband’s ring in my purse all willy nilly, did they? And when you’re paying top dollar for a product (since this place isn’t cheap by any means), you better darn right put the customer’s product in a box. How do they not know this? Absolutely ridiculous! We told ourselves that we will never go back and will not recommend Govindji’s to anyone. They really need to invest in better quality products and training their staff on providing exceptional customer service.

EDIT: Yogesh, kindly check the white (merchant) copy of the receipt and you will find that with your OWN handwriting an ampersand was to be included in the engraving, which it was NOT. This was an error on YOUR business/jeweler’s part. Take accountability instead of...

I purchased a ring and a pair of earrings when I was on vacation. After I came back and got it appraised I realized I paid over 50% of what it was really worth. I went to Govindji's and realized I could have got same jewelry custom made for one third the price I paid. I know Govindji's very well and have had a wonderful experience with their customer service. Himesh is the individual who has always helped me. He helped custom make my engagement ring and wedding band which I loved so much that I took my brother there to buy his engagement/wedding ring for his wife. I recently took a good friend of mine to select her engagement ring and she was also very satisfied with her experience there. Govindji's has a very large selection of engagement/wedding rings to choose from. Himesh is also very knowledgeable in diamonds and settings and very helpful in custom making the specific ring you want. Govindji's jewelry is of excellent quality and best of all if you don't see what you are looking for they can custom make it for you! They are also very good in working in the price range your are looking for. The many encounters I've had with Himesh, he was always very sincere and honest, and always a great help in answering questions and providing advise on things I was not aware of. After the horrible experience I've had of buying jewelry on vacation...I'm now going to end up having Govindji's custom make the pieces of jewelry I like because I know I will get the best service and highest quality of diamonds and precious...

A Brilliant Experience at Govindji Jewelry - Thanks to Priyanka! I recently had the pleasure of purchasing a watch from Govindji Jewelry, and I couldn't be more impressed with the entire experience, particularly thanks to the exceptional service provided by Priyanka. From the moment I walked in, Priyanka was incredibly welcoming and attentive. What truly stood out was her professionalism and deep knowledge of their watch collection. She took the time to understand my preferences and patiently guided me through various options, explaining the features and nuances of each timepiece without any pressure. Priyanka's expertise was evident in every recommendation she made. She was able to answer all my questions thoroughly and thoughtfully, making me feel completely confident in my decision. Her passion for her work was clear, and it made the process of choosing the perfect watch genuinely enjoyable. The quality of the watch itself is superb, but it was Priyanka's outstanding customer service that made this a truly memorable purchase. If you're looking for a new watch or any other piece of jewelry, I highly recommend visiting Govindji Jewelry and asking for Priyanka. You'll be in incredibly capable and knowledgeable hands. Thank you, Priyanka, for making my watch buying experience so smooth...