Lush Cosmetics Stonebriar — Local services in Frisco

I was so excited for this store to open, because I wouldn’t have to drive so far, but I’ll make the drive. I went on a Thursday night when there was only one other customer in the store. It was a dad buying a gift for his daughter. He made the comment to an employee that he wanted a bath bomb and her reply was “sir there are bags right in front of you” he responded that he hadn’t been here before and didn’t know what to do. I felt her comment was rude, but I didn’t say anything. Then I picked my items and headed to the registers where there were two employees. At this point I’m the only guest in the store. I put the items on the counter in front of the employee, because I had just watched her check someone out, and she didn’t even look up at me. The other employee there was doing some sort of task, but also did not look up. We stood there for about 2 minutes right in front of the employees without either one of them acknowledging that we were there or offering to check us out. Finally I looked as my boyfriend and could tell he was getting frustrated, so I just said “okay I guess we can just leave then” and we turned around and left. They still said absolutely nothing to us and remained looking at their computer and doing their task. I’ve never witnessed such bad guest service. I will continue to go to North Park because they actually create an inviting experience for you there and care about...

I’m a retail store manager at the mall, and came by today on my break after having a long day. Wanted to get a “pick me up” and wasn’t in a very talkative mood and just wanted to enjoy my break.

Josh greeted me at the door, and was extremely welcoming and energetic, and didn’t let my quiet demeanor deter him away from trying to have a conversation with me. He asked me about what bath bombs I liked or had tried (that’s where I was shopping), and listened super well to what I was saying even though I gave him short answers at first. He talked about other products that he thought I would like based on what I told him- both smell factors and color based info.

He stayed so happy the whole time, and it genuinely felt like he cared about helping my day and me leaving with products I loved. I’ve been a big shopper at this Lush for about 7 months now, and have spent so much money here. Josh is the first one who has EVER gotten my information and put me in the system for online receipts and such, I didn’t even know this was a thing before today! He also gave me some samples he thought I would like based upon the things I told him while I was shopping. He was the perfect balance between helpful and letting me shop the way I wanted to shop- and hope he gets a shout out somewhere for being the brightest part of...

Unacceptable behavior from the staff here at this location. I attempted to purchase some items that had 50% off tags on them. The cashier took 3 of the same items and vanished into the back without a word. A minute later a manager emerges and tells me they do not sell that item in their store. I tell him well you have them sitting out and there are at least 5 more on the floor also with 50% off tags. I tell him if he doesn’t sell them I can report it to ftc. He starts flipping out telling me I’m threatening him asking if I have ever worked retail. I tell him yes I have and I would have never just disappear without a sound or argued with a customer, then he proceeds to tell me how stressed they are. I apologized but told him I didn’t want to sit there all day while they figured stuff out. It was a terrible experience overall. Makes me not want to ever shop this particular...