Rip's Cleaners — Local services in Gainesville

⭐ ZERO STARS (if I could give none, I would) ⭐

Rips Cleaners on Main Street is one of the most vile, hateful, and unprofessional establishments I’ve ever encountered. This place is NOT an inclusive business — it’s a toxic, disgusting environment that thrives on harassing and mocking customers instead of treating people with basic respect.

In particular, the individual who identified herself as the manager — a blonde woman dressed in all black, wearing black glasses — was the one who initiated the harassment. Instead of handling her role with professionalism, she chose to belittle, mock, and demean a paying customer. When confronted, she attempted to hide behind law enforcement, despite being the aggressor in the situation.

The business itself mirrors the attitude of its staff: run-down, unpleasant, and completely devoid of accountability. The name “Rips” couldn’t be more fitting, because this business is dead on arrival.

Save yourself the trouble — there are plenty of reputable cleaners in town that actually respect and value their customers. Rips Cleaners is not one of them. Harassment, hostility, and hateful behavior are the only services they seem capable of providing.

Final verdict: Rips Cleaners should RIP — Rest In Permanent failure.

In response to the owner’s attempt at “damage control”: the statement only confirms everything wrong with this establishment. By dismissing me as a “non-customer,” they revealed that basic respect only applies if you’re handing them money — an admission of exclusion, not professionalism. Their claim of “unprovoked harassment” is pure projection; it’s a guilty party flipping the script to mask their own conduct. Even more disturbing is their attempt to frame me “refusing to vacate” when I was standing on a public sidewalk waiting for an Uber. That is not trespassing — that is overreach and hostility. Closing their response with “we remain dedicated to serving all members of our community” is the most hollow, performative mask imaginable. They had the chance to own their actions, or even extend a basic apology, but instead rushed out a defensive manifesto within two hours — a panicked, corporate word salad that only highlights their guilt. Instead of building trust, their response proves the point: Rips Cleaners is not a safe or...

I have never written a negative review on any business but my experience today was the worst. I dropped off my daughter's brand new social skirt to the Rip's on Tower Rd and specified "steam only" and asked prior to when would it be ready. The young lady advised me it would be back after 5 the next day, today. I went back at 5 only to find out it was not there. The lady was very polite but seemed confused and said it wasn't ready because of the beading at the top and then she said it was because it was still wet. She then said "it should be ready tomorrow" which was not acceptable because the event is tomorrow. I asked where was the dress and she told me on Main St.

I drove all of the way to Main St and was told the dress had been washed and wouldn't be ready until tomorrow but again the workers seemed a bit confused. I explained to them that it shouldn't be wet because I only asked for it to be steamed. They said they would steam it and have it ready by morning. I drove off but when I told my daughter she said something seemed odd and I should go back to see the dress.

So I drove back, asked to see the dress which was full of wrinkles now not just bends. I was perturbed because it didn't make sense that they would do more work than necessary. The young lady at the desk was very kind and explained that the other store did not tag the dress properly but while we were talking the owner was interrupting and said I just needed to tell my daughter she was going to have to wait until tomorrow. I told him he doesn't have the right to tell me what to say to my child when we are paying him for a service that he didn't get right. He became very flippant so I told my son to go get my phone. The exchange was videoed which I will post later. The owner was just extremely short, rude and disrespectful. I was quite amazed that someone in business would talk to a customer that way. I will say that his employee and his son were very understanding which was very much appreciated.

I would never tell people not to visit a local business but consider this a warning because the owner has no filter and maybe nearing time to turn the business completely...

Update 7/20/25 I had my staff go to the client home to assure the suits were not present. (3rd set of eyes) Upon seeing the suits were not present, she called the cleaners and the staff told her that they told me yesterday, I could come get the suits. Upon her going to their establishment the suits were brought from the back of the store. No apologies were rendered for the rudeness from the owner Lanie nor the an apology for the disrespect and distress caused to my client a disabled senior citizen. We are thankful Lanie and her staff returned the suits that they stole, however she shouldn't have had to be threatened with an attorney to do what is right.

7/19/25 The owner Lanie is unprofessional and has no customer service. She over talked my disabled client who has been a loyal customer for 5 years. I attempted to assist him but her rudeness was absurd. They refused to take ownership of giving my client 2 suits that don't belong to him and took 2 of his custom made suits. She refused to acknowledge that they made a mistake. She stated that they don't make mistakes. Did I mention they hung up on me, resulting in me calling back. This is horrible to take away from the disabled and not own ownership. I informed Lanie that they would be contacted by an attorney since they refused to return the stolen custom made suits. She responded oh well. I ...