Mattress Warehouse of Gaithersburg - Kentlands — Local services in Gaithersburg

I rarely will write a review, but I definitely had to this time. We went to this location and was greeted by Saba. First impression, I liked how neat and clean the store was and how she made us feel at home in the store. We had an idea about what kind of mattress we wanted, but when she invited us to try the bedMATCH it opened our minds on a new prespective of finding the best mattress. Saba was very patient in letting us experience different mattresses that we might like that would fit our sleep style and very knowledgable to answer the questions we had. We finally decided on the perfect plush hybrid mattress and of course had to get the pillows :). We're so glad to have come into the store, meet Saba, and find the perfect mattress that fit our comfort levels instead of just picking a mattress online. If your looking to buy a mattress definitely come to the Kentland location and ask for Saba. She...

The delivery men could not figure out how to get the box spring that Mattress Warehouse contracted to remove out of my apartment. In trying to remove it, they badly scratched two walls. They then left the box spring in my upstairs hallway! They had me sign what I thought were acknowledgements that they made the delivery, but one was an agreement not to remove the box spring because doing so would damage my apartment (but they had ALREADY DAMAGED my walls, leaving deep grooves in them). After they left, I contacted our community handyman/contractor and a neighbor, and they removed the mattress box spring WITH NO PROBLEM and without further damaging my walls. The Mattress Warehouse delivery men were incompetent. When I called Customer Service to report the damage, they said they couldn't help me because I signed the waiver. I will never purchase a mattress from Mattress...

I just wanted you to know how terrible the customer service was at mattress warehouse. Me and my friends (we are all girls btw) got approached by an old man asking us to walk to his car (which is super sketchy) and we immediately thought we were gonna get kidnapped. Luckily there was a mattress warehouse right there so we said we would ask if they could help with that. Inside there were no customers and two employees sitting around doing nothing just on their phone. So of course we were super scared and asked for help and they said, “can’t you do it yourself”. We tried explaining the situation but they didn’t care, kicked us out and continued being on their phones. Luckily the man walked away into his car but we could’ve...