Country Crafts & Sports — Local services in Galena

I called two weeks ago to order a Bears jersey for my husband. I was told that it would be in within 5-7 days. I told the boy I ordered it from that I needed it by Saturday, October 21 for an anniversary gift, he assured me that this would not be a problem and took my order and said he would call me when the jersey came in. I called today as I was walking out the door to go pick it up, and the owner said that they take anywhere from 8-10 days or longer depending on if it is in stock. I explained what I was told and he said it was his grandson who told me that and it was wrong information. He said he will call me when it comes in and I can take if I still want it. Totally RUDE and unhelpful. I nicely explained that this was an anniversary gift and I was counting on it today, and a phone call would have been nice. I then asked an estimated time it would be in and he said he had no idea and again would just call me. Never once apologized for the inconvenience at all. Was rude and just kind of a jerk to me. We live in Dubuque, and frequent Galena a lot. We actually purchase a lot of home decorations and gifts from this store, but after this experience, I will never go there again, and I will be more then happy to tell others not to waste their time. For a niche business that says they pride themselves on customer service, I got anything but good...

One of a few shops downtown with horrible customer service. I will never ever give this place another chance again. I've tried year after year hoping the experience will be different, but it progressively gets worse. Never greets, never says hello. Terrible customer service. Terrible attitude. I rarely give shops 1 star, but if I could give this place a ZERO, I WOULD. there's a ton of people who would love a big retail space and to provide incredible customer service to customers, THIS store is NOT ONE of them. if you changed the customer service, the attitude and brought in more of a friendly vibe - you would attract a Lot more customers. I hate to leave a 1 star review, but just last week when I stopped In for a potential gift ..was the straw that broke the...

I have always found this store to be friendly and accommodating. The fact that you have to wait for your merchandise is because they have to order it and have no control when the stock comes in. Their prices are a lot less then anywhere else. I have bought from the owner of this store for years and have had to wait when I ordered a Hawks jersey but that is to be expected. I will continue to frequent this store when I am in Galena and recommend...