Nail and Spa of Texas — Local services in Galveston

OK so I went here because the lady at my local bank stays with pretty nails and she referred me here. My first time going was GREAT,(customer service wise). It wasn't a busy day they treated me well didn't rush nor take too long on my nails.. Now my nails didn't last as long as they usually do but I wasn't sure if it was just me or they were breaking pretty fast. Anyways I went again this past Saturday and when I tell you I had the WORST experience I've ever had in any nail shop This far. I'm guessing because they had so many people in there (no offense to anyone but mostly white people) and I feel like for them they automatically see dollar signs when they have them in their shops so they definitely were doing everything above and beyond to please them... (Rushed my service and didn't care how they did on my nails). They first put a lady on my nails who didn't seem to know what she was doing AT ALL. Then when they seen me telling her repeatedly that my nails were messed up they switched her out with someone else for about 10 minutes then switched to another person... To cut to the chase literally 5 different people worked on my nails! And they all rushed! I'm guessing because there was more important people to be attended to. They told me my hands were dry and that I could leave I explained that they were still wet and even sat 20 minutes longer to dry. Left and soon as I got home the paint was coming all off I called and they told me to come back that they would fix it. Which they Did. But here I am the next day and so far 2 nails have broken one I was just putting on my shirt and another I was taking a bath. I...

Rude owner, horrible customer service! I picked a color from one of their books for my pedicure. The nail tech colored my toes with a base color then added glitter to one toe and asked if I liked it I said no and asked if she could do the color I chose. She said she couldn’t because the glitter comes out too sheer and wouldn’t match what’s in the book. I asked if I can pick another color she said it was too late. I told her I wish she would’ve told me that before painting my toes with the base color she chose. I then received a manicure and my daughter received a mani and pedi. It was time to pay and my total was $117. I said wow and the owner said “Wow what?” I asked why it was that much. Btw I always come to this salon and I’ve never paid that much. Even when my daughter is with me. She wanted to charge me $15 for extra shellac. I explained I shouldn’t have to pay extra when I didn’t receive the color that I wanted and I wasn’t given the chance to switch colors. She literally said “sometimes the colors don’t match the book” umm then why do they advertise the colors in their books? She took off the $15 charge and then told me to sit down that they’ll take off my shellac and do a regular polish pedicure. I said I didn’t have time for that. I was very shocked they were trying to do that. The owner said “okay you don’t want to pay that’s okay” she obviously wasn’t okay with it and was super upset she couldn’t gouge me. I’ve come to this nail salon for over a year but I will never come back. They should make sure they can offer the colors they...

I just left this salon after getting a pedicure. I have been going here for at least two years, very regularly. I used to have Jenny do my nails and she was super. She moved. Then, I went to Holly for a couple of times. She was good. Today I went and Holly was off. The manager, Nina had a man begin my nails, and then she took over. I wan't sure why that happened, but I rolled with it saying nothing. Nina never asked me what kind of pedicure I wanted;she just proceeded with the pedicure. Again, I rolled with it. She got out the "grater" to use on my feet and I asked her not to use it on me. She made a face and then began with the scrubbing block. She scrubbed really hard and I sorta pulled my feet back. She did it again. I told her that it was hurting. She argued with me about it not hurting that she was trying to do my feet. I again said that it was hurting and now she was really mad. She got the scrubbing brush to clean my toenails and rubbed it really hard across my feet. She was so rough, so mean, so rude that I will never, ever go back to this salon again. The lady sitting next to me noticed, as well. WARNING: avoid this salon or at least avoid NINA. I never write reviews, but this place being run by Nina is headed in the wrong direction. She does not know what good...