Taco Bell — Restaurant in Galveston

I preorder my food every night, BUT, tonight I needed to preorder one item on the app then order more items while at the store.

So, it’s a little after 1am and I pull into the drive through, speak to my ABSOLUTE FAVORITE THING to speak to….a robot…. (Sarcasm intended) I say verbatim, “place an order and pick up an order.”

The robot can, as observed in person, that it cannot process two things at once. It proceeded to have me do the online order pickup first, which was fine, but, afterwards it just cut off and said, “see you at the window…” so I attempt to get ANY employee’s attention by talking into the speaker, but to no avail, no answer, just crickets…

I thought, ok, ig they don’t listen to it, I’ll just call. So I call the location and first attempt I went to voicemail, now it’s time for the second attempt. THE PHONE WAS ANSWERED, BUT, this is where the happiness ends…I heard the phone answer, waited a second to hear the employee talk, but nothing, so I asked, “hello?” And nothing, so again, “hello?!” (This time a tad bit louder, but not in a demeaning or rude tone, solely a little louder in case they didn’t hear me) after this repeated “hello,” the next thing I hear is a “click,” they hung up on me…

So I decide to speak with someone at the window. Upon reaching the window I was greeted, as well as treated professionally, on this I have zero issues. But, I was informed that I would have to go back through the line in order to get a second order. This typically would not be any issue, that is IF I had a he time, which I did not, as it would make me late getting back to work.

Now, on one hand, u do understand the reason for having to wait for others to get their food, but when it is due to the system only taking one order at a time because “a.i.” (basically a robot that everyone thinks is SO smart and can take the place of a human, who can ACTUALLY think and has a decision making ability because they are HUMAN), in my opinion this would make the fault fall directly on the establishment’s shoulders, not on the customer’s.

So, should any person who has the ability to make changes within the Taco Bell system be reading this…what it boils down to is, PLEASE TAKE AWAY THE ROBOT THAT DOES NOT HAVE THE ABILITY OF BEING ABLE TO THINK LIKE A HUMAN, because A) if I wanted to talk to a robot (and I can assure you that I do NOT, in ANY situation) I would call any of the thousands of retailers who make it impossible for you to speak with a human, because some people actually ENJOY human interaction from time to time, and B) if you are in the store during operational hours, ANSWER THE PHONE! That last bit was EXTREMELY unprofessional and disrespectful. No matter the circumstances, I always approach all employees with a positive and happy attitude, until they disrespect me, which is VERY few and far between, because it honestly makes my day to be nice to people because you never know what the person you are talking to has going on that may be negative, my goal in every interaction is to make the other person smile, because you never know if that was the only smile that they were able to have...

I'm not sure where to start... We came through this past weekend and the young lady on the speaker couldn't understand what we were ordering. We were told to pull up to the first window. The manager was there and apologized, obviously frustrated and retook our order. When we get to the window, the young lady asked to see our recipe, so she knew what we ordered. We got our order and it was wrong. My burritos were not supposedly to have the jalapeño sauce, but was supposed to have nacho cheese. I told the young lady that my burritos were wrong. She called for a translator. The young man came over, I explained, he then took my burritos, opened then up and added even more jalapeño sauce. At this point I just asked for my money back. That manager came from the front, apologizing, and took my food, and asked me to pull around. He was great this whole time!

When he came out to bring my refund, he apologized once again and said they were under new owner ship and that the people that have been brought in suffer from a language barrier. He said it's been a nightmare. I honestly felt bad for the guy, but he deserves a raise for all he puts up with and kept a level head the whole time!

Whats makes the atmosphere so bad is the homeless people. While waiting in line, they are knocking on our windows. They won't leave people alone and there's nobody there to do anything about it. They are literally right there as you roll down your window.

One last time... thanks again to the manager, his help, and his free taco tickets. You are great at what you do! 5 stars...

This location needs to be closed down ASAP. Whoever owns and operates this location has absolutely zero business running a fast food establishment. This location is a huge risk public health. In addition to several health violations, I spent about 30 minutes (not exaggerating, I actually sat there for 30 minutes) waiting to get my order taken in THE DRIVE THROUGH! The lady taking orders couldn’t speak English very well, and instead of taking my order she kept coming back and saying that there was an issue with the computer. After waiting I decided to just go inside an order. The establishment was filthy and they refused to take my order, demanding that I submit it through the kiosk. Only problem is, the kiosk was malfunctioning and wasn’t able to take any orders. To make matters worse, when we went outside there was a homeless gentleman who had been loitering on n the parking lot the entire time we were there, trying to break into our car to steal God knows what. When we reported it to the staff, they completely shrugged it of saying “He hangs out here all the time” This gentlemen was clearly on some type of drugs as his behavior was extremely erratic, and my husband had to threaten lethal force just to get him to back away from our vehicle. This is easily the worst experience I’ve ever had a fast food establishment. The city needs to step and and close this location down ASAP until an owner with at least 2 working brain cells can learn how to manage it. Avoid this location...