GameStop — Local services in Garden City

I used to go there a lot until the clerk accused me of dishonesty.

About a month ago, they had a bin in the front of the store marked "4 for $20". I asked the clerk for clarification on which games qualified for deal. All the games that qualified were marked with a pink marker and had to be in the specific bin. I even double checked with the clerk on two games that I was surprised was on sale. He even verified that they were part of the deal. When I was at the counter to pay for the games the clerk scolded me and said that "ONLY the games in that bin qualify". I said, " these games WERE in the bin ". He argued that they weren't and that i switched them. He then added, "and have pink marker on the tags " when I pointed out that they had the pink marker on them he just shrugged and shook his head at me. This went on until I walked out empty handed and embarrassed.

I hold honesty with a high regard, so to be accused of dishonesty and then argued with loudly in front of other customers was extremely...

After having a HORRIBLE experience with Jay at the Meridian store, finally got information from Game Stop Corporate to take our game to a different store. Walked in the this Game Stop with game and receipt in hand. Was greeted by Joe, the Assistant Manager, who asked what he could help with. I explained our whole saga with the other store in addition to Corporate (see my review of the Meridian store). Joe said not a problem at all. He didn't understand why the original store wouldn't replace the defective game that we purchased. Joe proceeded to replace the bad game with a new one and apologized for our experience at the other store. It was a complete 180 from the previous experience we had. So THANK YOU JOE! I've already called the Manager and advised him of your help in addition to the issue we had at your sister store. Oh, and the game works perfectly! My husband and son played for 3 hours upon receipt! a...

I went there with my sons for some used Wii games. We spent 14.99 on a particular game and they gave us the wrong game. Now I am on the phone, they hung up on me once and now they are not answering the phone at all. I don't want to waste my time if they do not have the correct game. Josh finally picked up the phone, but he complained about other people screwing up and spoke about how something could have been brought into the store and not enough attention was paid. Wow. Acknowledge the mistake, take responsibility, make it your own, apologize and get it fixed. Customers do not want to hear negatives because they are calling you about a problem. You don't want to anger the customer more than they already are. I gave two stars because Josh made it so I didn't have to go back to the store for...