Helzberg Diamonds — Local services in Garden City

I have purchased a few pieces of my jewelry from Helzberg for a while now. My first wedding ring, milestone pieces for my daughter, my newest diamond ring. I had recently lost weight due to my illness. My husband has always suggested getting my rings soldered together. I did put it off and unfortunately I lost one of my diamond bands. Of course I learned the hard way and through heartache so I made my way to Helzberg to get my other band and wedding ring soldered.

The first time I got my bands soldered, I wasn't impressed. The way they had my band sitting against my diamond ring was off. It didn't look right. I actually stopped wearing it and went back to my first wedding ring. As a jeweler, how do you not see that the sitting of the band wasn't flattering to the wedding ring? To me, it looked off due to the missing band. And now it looked worse with how low the other band was sitting. After a year, I finally had the chance to get a new band so I can complete my set.

The same band I previously had was available at the store. While I was hesitant to complain about my rings, the sweet sales associate listened to my dislike of how my rings were initially soldered. She understood how I felt and saw why I disliked it. She took my words, listened and translated it for the jeweler to see my point of view. I appreciate that she took the time to jot down these notes and relay them so that the jeweler and I saw eye to eye.

There was a delay to get my rings back. I totally understood. It's delicate work and I didn't want it to be rushed. I'm happy that they took the time to make sure the rings were soldered perfectly together. I love love love my new rings together. The bands are sitting more flush with my wedding ring. It was how I wanted it and it was nicely executed.

This would have been a 5 star rating but my interactions of getting my ring is what caused it to dip. A couple days after my promise date and no phone call, I finally called the store. A gentleman answered and told me that my ring was ready. I did ask if it was ready a couple days ago and he really didn't answer my question which annoyed me. I found it unprofessional. I know your lack of answers tells me what I needed to know. My ring was there and was not bothered to be informed about it. I made it in the next day since it was so late when I found out that my ring was ready. The gal that helped me was not the nicest. Not a smile. Not a "how does it look?". She honestly made me feel uncomfortable asking for my ring. Double checking my info and ID several times. I'm not lying dear, that's my ring. The only time she was nice was when I told her I was looking for a sapphire bracelet for my daughter's 21st birthday. I was ready to purchase it but I'll save my sale for someone who's more genuine.

The customer service here is so 50/50. My initial interaction with my purchase was great! The gal was sweet, considerate and engaged. My last interactions weren't the best. I'm tied to this store for a long time since my most important piece of jewelry is from here. I will make sure I'm more selective about who helps me. I'm not just commission to you. Overall, I'm happy with my ring and how pretty it is! Just disappointed that my last interactions were...

Helzbergs store is great, and I would recommend this store if you’re paying 100% up front. I got a ring from her in February, I financed with them through capital one. I’ve had nothing but problems with the credit card company. First they had my address wrong, there was a typo when I updated it, then when I called to make a payment it didn’t go through because of the typo not being updated. A week later they decided to call letting me know it’s being sent to collections instead of seeing that I called in to make a payment, letting me know it didn’t go through and having me update my payment info. Right then I decided I’d never go back to them, completely ruined my experience with them. I updated payment, found out it was the address typo, changed that. Then today I called them because I still have not received my card in the mail and still cannot make online payments. the address still had not been updated, no notes were taken that I updated the address at all in the past, and the representative was very clearly not the least bit bothered. If you’re going to finance jewelry, don’t go here. It’s not worth the headache. I should’ve returned the ring when I had the chance and gone elsewhere. If you’re paying up front, this is a great place. Beautiful jewelry, kind and pleasant staff. Absolute nightmare with their credit...

I order a nose ring online and it was such a hassle to get a 16 gauge. Not to mention I have a recorded phone call saying the 33 dollar life time warranty will cover the resizing before shipping. I said okay no problem when can we schedule a time to set up my card information we agreed upon 4:00pm MTN time. I never received a call. I then receive a call at 7:00 in the morning the next day saying life time warranty will not cover it you will have to special order it. Why do I get told one thing and then another. Helzberg used to be my favorite diamond district now it just seems like a scam business that’s out for the next dollar. The manager refused to give me a discount after the horrible customer service I received and misinformation I was told. If anyone reads this I highly recommend finding a different diamond district your loved ones deserve top quality customer service along with top quality jewelry. The company has to remember we are the customers not them. Once we get told one thing why change what you said. How are you guys supposed to operate a business if you can’t please your customers. I have bought 2 necklaces 2 rings and a set of earrings from helzberg it’s absurd the way they treat there long...