Menards — Local services in Garden City

When asked to share details of my review, I’d like to simply start out by saying “Please, for the love of all things holy, add a zero star option”. The only reason I’m generously giving you a 1 star rating, is because I have to in order to give said review. I used to love going to Menards. Two of the main reasons being their discount prices and those glorious light fixtures. Like a moth drawn to a flame, I always found myself in awe staring at them. With their soft, soothing angelic glow and vast variety, it was a must see. Every time I lay eyes on them, whether walking by the display window or walking through the door, I would completely forget what I walked in for. Cue record scratch But unlucky for you, I have NOT forgotten about my last few horrid, wretched and down right execrable experiences I’ve had at the Menards in Garden City, Kansas. You’re telling me not a single person can pickup the phone that’s been ringing for 10 minutes? Lame. Or how there’s not an option on the call list for order pickup? How about after going through all the department options on the call list, they send you to the front desk just to be downright rude and repulsive. Customer service? Not their forte. I place an order on their website for some screen doors. Should have been simple enough, correct? Wrong! After receiving multiple emails and text messages, i finally made the 70 mile drive to the store, (disrupting my entire work day and schedule, mind you) only to be told that they could not find the doors I had ordered. How is that possible? You’ve sent me MULTIPLE messages, in many different forms, informing me they had indeed been shipped, delivered and unloaded at the store. But you still can’t physically lay eyes on them? Hmmm. Then when I ask if we can just cancel the doors, you want to charge me a restocking fee? On doors that “aren’t physically in the store”? I’m sorry, this happened a few weeks ago and I’ve yet to see the logic there. And here we are today. The order was placed IN HOUSE by employees, I received an email and a text message saying “your items have been delivered, give us an hour and you can come pick them up”. Okay, GREAT. LOVE TO SEE IT! Go to call and confirm they are there, nope. They can’t find them. But if they were on the truck, they’d know at 10pm when the truck was down offloading. As I’m writing this lengthy review, I’m still waiting to hear back on if my $1,000 purchase is on the truck in the back lot, waiting to be offloaded, sitting in the store or just completely lost like my humor and sanity after dealing with the wretched customer service department that can’t seem to answer the gosh darn phone, as if it’s not their sole job and responsibility. If you were to ask me if I’ll be making future purchases at this less than subpar establishment, the answer is quite simply “No”. I’d rather preform my own botched lobotomy than do business there again because that pain would be considerably less than having to deal with the limescale scum...

Before I start the review I will add, most visits to Menards has been without issue, but I also had never dealt with the outdoor loadout system. We had ordered two 20" x 20' culverts and had shipped to the store. We live two hours away and bought a trailer and planned to pick up other needed supplies at the same time. Our goal was to get home before dark as the culverts would stick over the trailer some. We also purchased two rolls of carpet and two rolls of linoleum flooring, 25 cedar fence pickets, and 16 sheets of OSB 4x8 plywood. They told us to pull around and they would help us get everything loaded. We asked for help multiple times, and asked for a fork lift six times. Other people received service, but we never did. I am 55, and my wife and I eventually went and loaded the 16 sheets of OSB, 25 cedar pickets, tried to get help with the carpet and linoleum which was on a cart in the load out area. I eventually went into the store, opened the garage door myself and brought the carpet out and we wrestled it onto our trailer on top of the wood that was loaded. We then asked again for help with a forklift for the culverts and no one ever came. We caught two people on forklifts and they said someone would be by in a few minutes. It is now near dark so my wife and I worked and eventually got the 20ft culverts drug onto the trailer, which was not an easy task. An employee walked by and did not offer help. By the time we got it strapped down it was near dark. The poor girl at the exit that lets you out of the yard said she needed to do a count to make sure their guys got everything loaded we bought. (We know the count is actually for the store) I told her that the "guys" did not load anything, we all had to do it ourselves. I think she gave up on counting with everything on the trailer pickets on the bottom, plywood, then carpet and linoleum and then two big culverts on top. We got back home at 10pm.

I still like Menards and their products and they for sure have better pricing. However they need to work on the loadout system. We tried talking to people in person, calling the load out phone number, talking to the people on forklifts, and it took us a huge amount of time to load ourselves, not counting the splinters I received from the OSB. Next time I will know to buy gloves when inside and maybe I can clock in for a few hours pay for loadout...

Once someone told me that if someone made me mad, to wait 6 hours before I act. So here is my review after my waiting period. Found my store merchandise fine inside the store. Went and added the outside stuff to the ticket, and they were really helpful, all was going great. Drove around to the shed to pick up some sheets of 5/8"x4x10' drywall, 3/4" t&g plywood, and a couple 2x6s. No one in sight but the guy who pulled in before me. He was loading his own stuff, but as I have 2 broken fingers, I waited 10 minutes to see if anyone showed up. Got my x6s, went around for lap 2 since a customer pulled in behind me. A third customer made it in behind me as I got to the drywall. Now employees start coming out. 2 helping the guy in front of me, 1 helping the guy behind me. No offers to help me, or even acknlolwdgement that I existed. I loaded all of the 87lb sheets of drywall and the t&g plywood alone and in less time than the 2 guys loading 5 2x4s into the vehicle in front. Not sure this is the norm there, but I didnt feel that my...