James worked very well with us. He spent a lot of time, asking us questions about our sleep habits, what we expected, and what we did and didn’t like from a mattress set. We spent time on several mattresses as he spoke, about what we could expect on soft, medium and firm mattresses. At the end he asked us, on which mattress we felt the most comfortable. For us it turned out to be a firm mattress. He then had us try three different mattresses, all of which were firm. While he explained the differences between the lower, medium and higher priced models. At the end it really came down to comfort, both with the mattress we chose and with James.
If James is an example of the Denver Mattress customer service then they are doing things right. Notice I didn’t use the term Salesperson, as we never felt as if he tried to sell us anything. As the order was written, he did ask about bedding. More as a continuation of our conversation than a sales pitch.
All and all we felt like this was one of the easiest and most informative decisions we have made regarding bedding, on which we will spend a third of our...
Read moreIn 2021, we purchased a fantastic king-size mattress from Denver Mattress at their Wichita location, so we were thrilled to return when they opened a new store in Garden City, KS. Our second experience was nothing short of exceptional, thanks to the outstanding service provided by Jeremy and James. On separate visits, Jeremy and James went above and beyond to ensure we found the perfect mattress. What set this experience apart was their unique approach—they expertly “fitted” us to a mattress, a process we’d never encountered at other mattress stores including Denver Mattress in Wichita. Their knowledge and dedication made all the difference, leaving us completely confident in our choice. No second-guessing, no nagging doubts—just the excitement of knowing we’d selected the bed of our dreams! If you’re in the market for a mattress, we wholeheartedly recommend visiting Denver Mattress in Garden City. Ask for Jeremy or James—they’ll have your back (literally!) and guide you to the perfect sleep solution. Don’t wait—head there tonight for an unparalleled...
Read moreIt was my first time ever shopping in a mattress store. I've felt and looked at the Purple Harmony Pillows before and decided today that I WANT IT. The guy at the counter was a really calm and respectful guy. Glad to know that he also owns one and assures me that it's still good even after 2 years! I was in my head like, "The Rumors are trueeee." So I purchased the pillow feeling no regrets. He offers me a good ol protector for my pillow as well, HECK YES I WANT IT. I might be socially awkward, but I felt our interactions were quick and professional. I will definitely shop here again if a friend ever wants a good pillow that I could...
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