Pug & Hound Pet Apothecary — Local services in Geneva Township

As a 30+ year resident of the fox valley area and a 10 year licensed veterinary professional I was shocked at how I was treated by the store owner. I went in with a friend who is also in the veterinary field. We both had picked out items to purchase. When the owner started to ask specific questions about my dogs diet, I told him I was in the veterinary field and asked to please not be talked out of my dogs current diet. He continued to speak in a berating way as if I didn’t know anything about animal nutrition and that I was harming my pets by feeding them the way I do. Even though I stated that I had no issues with those that feed alternative diets and have had my pets on such diets in the past, he continued to challenge me. He proceeded to tell me my dogs wouldn’t need medication if they were on the right diet. I didn’t share any of the medication my pets were on and didn’t care to get into details with him as the conversation had already escalated to an uncomfortable level. I proceeded to put my items back on the shelf as I would never support a business that thought it was ok to talk to a customer like this. He encouraged me to put my items back and didn’t care that I stated I would never return. I was embarrassed to have brought my friend to a place that upset us so much. I have worked in customer service for years, including a similar local holistic pet store and I can tell you I have NEVER talked to a customer like this. This was a very upsetting experience and I will continue to support local pet stores that treat their customers with respect.

I understand you feel obligated to defend your company, but no worries. You made it clear you didn’t need the business. My friend has the same recollection of what happened. I mentioned I was a medical professional a total of 1 time during the conversation and immediately asked you not to discuss nutrition with me. I have gone with the guidance of a board certified veterinary cardiologist that I have worked with for over a decade. I will take that advice over yours any day. I take my education and research very seriously and the fact that you couldn’t respect a simple ‘ don’t comment on my dog’s diet’ with the comment that dogs don’t cook food? I’m happy to engage with my veterinary colleagues in such conversations, but I specifically asked you not to start and you did anyway. Maybe that’s part of your philosophy to push the boundaries of your customers. So be it. I would simply say that anyone in the veterinary profession should simply avoid your...

Bruce and Willy's was recommended to me by my friend Laura who frequents the store often. I decided to take a trip out to Geneva  (I live in Park Ridge) on my day off to check it out and hopefully pick up some CBD oil and supplements for my two French Bulldogs; one of which was recently diagnosed with IVDD. I can not say enough good things about Krysta and Jeff. They truly love what they do and they will go above and beyond educating their customers on all of the wonderful natural products they sell in their store. It's especially reassuring that Krysta is a Vet Tech as well and knowledgeable about various veterinary conditions and medications. Krysta and Jeff took more than enough time out of their day to help me select some items that would be beneficial for my one dog who is currently going through 4 weeks of strict crate rest.  I came home and gave him some of the CBD Oil I purchased and within 20 min he was calm and sleeping. I have tried CBD oil in the past and never had this kind of success! They also recommended a supplement that both of my dogs can take daily to promote overall joint support. Even though Bruce and Willy's is quite a drive for me, I will absolutely return in the future. I can't say enough good things about this adorable little shop whether you are looking for CBD Oil, Natural or raw food, all natural supplements, treats, toys, whatever it may be...Bruce and...

My very picky eater (Boxer) is only three and he was on the road to poor health due to lack of nutrition. I bought over 15 different brands of food, tried mixing in bland human food, medications...nothing would get my dog to eat on a consistent basis. After stopping in at Bruce and Willy's, I discovered that no wonder my fur baby wouldn't eat....the mass marketed typical food was devoid of nutrients that are bio available to dogs. What dog cooks its food? But I was afraid of raw diet. Too many stories of improper handling and dangerous bacteria. So the store started me out with freeze dried raw food blends. It looks like kibble but it is not cooked and not drenched in chemicals. My dog started eating better on day one! Today he is on a fully raw diet and goes back to lick his bowl rather than avoiding meal time! We have added Goat milk for dessert and for added gut health support and he is thriving. I have another dog who isn't as fussy about food, but once Jeff and Krysta educated me on the benefits of raw, how could I deprive my 10 year old Bischon/ Lhasa mix the health benefits in his aging body? Bruce and Willy's turned this very skeptical and hesitant fur baby mom into a life long customer because of their honest and knowledgeable approach. They'll take product back if you don't like it. What do...