Xfinity Store by Comcast — Local services in Geneva Township

Alright I’m going to be as objective as possible to relay the facts of my interaction at this location on August 24th, though it is difficult to keep my emotions aside. I am the sole executor for my mother who passed away in June. I cancelled her xfinity service promptly after her death. I submitted the death certificate mid-June to cancel her services, went into this xfinity store to drop off her equipment, and confirmed then that the account was closed. In the beginning of August, I received a bill for services in July even though her account was confirmed to be closed in June. No services were used in July given the equipment was gone and no one was residing at my mom’s residence. So after speaking to customer service, I was told I had to go into a store for this bill to be cancelled. After arriving to this store and explaining the situation, the associate attempted to explain to me why I was being billed but then after 3 reminders of her date of death that I provided with an official death certificate - it was decided that the bill was a mistake. It took 20 minutes to complete the cancellation of this bill. As I was standing waiting, another employee who did not introduce themselves walked up next to the associate helping me and said, “What? Smile.” and then said “this associate isn’t making you mad is he?”. I smiled and bit my tongue for the remainder of the process. I however, struggled to understand the interaction and immediately felt a flood of anger. Although my anger was driven by my grief and my full awareness that this comment would never be said to any male counterpart, I continued to hold back any outbursts. Once the process was completed, I thanked the associate and asked for one more favor stated as such, “Can you please tell your coworker why I’m not smiling much these days.” I was then met with opposition and defense. The associate said to me, “That’s my manager and all he’s doing is trying to make people happy.” I then walked away to avoid further anger because I felt as though my request to be respected and treated with decency as I dealt with a matter related to my mother’s death was denied. As I was walking out of the door, disengaging from the associative, he raised his voice at me, “you don’t have to be so rude.” I made eye contact with him, smiled, and exited without saying anything else. As I was exited, his manager (the same one that told me to smile) approached the associate to ask, “what’s going on?”. Customer service should operate under the assumption that you never know what someone is going through. However, when you KNOW what that person is going through and you choose blatant disrespect and you actively choose to allow sexist comments to your customers — I believe this is a reportable offense. I am also a paying customer with my own xfinity services in my household . I will never return to this location if I continue to use...

BUYER BEWARE THEIR PROMOTIONS ARE A SCAM! YOU MUST KEEP HARD EVIDENCE OF THEIR OWN PROMOTIONS BECAUSE YOU WILL BE CALLED A LIAR WHEN YOU CANNOT PROVIDE EVIDENCE OF SAID PROMOTION THAT EXPIRED AFTER THEY TOLD YOU TO WAIT 3 MONTHS TO RECEIVE IT.

Honestly everyone at this location should be fired the manager Steven included. My boyfriend and I came in as new customers for a mobile and internet plan under the guise of a promotion we would never receive. They said get the 1100mbp internet service plan 5 year locked in and you get a $200 visa gift card included. SCAM! SCAM! SCAM! We were promised a $200 visa gift card which they were promoting over there entire store. The representative David we signed up with ensured we would get the gift card via mail or email in 2 weeks, after it didn’t come a week after the 2 weeks I spoke with support about this specific event via chat, phone call, and coming in store. I messaged Xfinity and emailed them on multiple occasions with no update or return email. The online and phone call reps tell me to wait a month and to check the incentive tracker then after a month I’m told it’s supposed to come after 3 bill cycles. Now since May I’m told I’m a liar by Steven the manager of this location that they cannot honor it. That there was no $200 visa gift card incentive applied to my plan and my account has zero notes of me advocating for myself on what was promised to me for signing up for their mid service. I was told I’m ridiculous for assuming they can go back as far as May to find a promotion. They said they would honor the $200 however and put it to my bill. What a joke this place is. They told me coincidentally David the man who signed us up was fired since then. And that I can try calling support again who told me to come into the store to deal with this TRASH company! I wish I never left T-Mobile I have never dealt with such TERRIBLE CUSTOMER SERVICE I will be reaching out to the BBB since this seems to be a reoccurring...

I have had at&t for the last two years and loved it I moved and at&t is not available in this home the only service option I have is some junk I have never herd of and xfinity soo I tried to get xfinity I have called, gone into the location now twice and each time there staff is sooo rude and doesn’t help at all basically telling me they won’t do anything because there closing soon mind you it was a hour before closing I have never felt with such rude people in my life I have emailed our lease as asked to the rep and apparently ther is some hold on our unit from someone who lived here 5 years ago!! We just moved in July 1st which I brought my lease for proof and they still are saying I have to wait but the first time I went in they said as long as I had the lease I could get tv and internet that day! The rep said if I sent the email of the lease he would have it done and I wouldn’t have to come back in well I did all of this and nothing so I did go back in and still they tell me they won’t and can’t do anything like how much more do they need I am not that person my name is different my social is different it was 4 years ago and I have a lease! I am so frustrated!! I just want internet and tv! I really don’t even want to use Comcast now after...