Kroger — Local services in Genoa Township

Around 1-2pm today, I went into this Kroger with my wife.

After looking around the store, the toy aisle and the end caps, and happened to notice a cart with boxes in the middle of the aisles. I tried to pick up and sort through 1 of 3 OPEN boxes of merchandise (Mattel Hotwheels) from this cart that was on the sales floor. A worker approached me and my wife and rudely and condescendingly asked “Excuse me, me I help you?!” to which I replied “No, I’m just looking for some to buy, I collect these.”

At this point you could see his visible frustration and he replied again: “YEAH, we don’t really allow customers to do that here.”

So I asked: “These boxes are open and on this cart, Which is on the sales floor. I am I paying customer - are these, or are these not for sale?”

He rudely looked at me without saying a word and then took the box out of my hands! He repeated “we don’t let customers do that here.”

There were (3) boxes I was willing to look through and make purchases from. I could have potentially bought all three boxes. He rudely turned me away as if he were offended I tried to sort through them. I had not left anything anywhere, and was even going to offer to put the rest away before he rudely took one of the boxes from my hands.

I fail to see how it is this employee’s job to decide what I choose to spend my money on if the items are in an open box on the sales floor.

He was a man around 6ft and had brown hair. Looked as if he were a “supervisor,” but I sure wish he knew the rules of retail and customer service. Sadly disappointed in the behavior of...

My review is based solely on the pick up department. My order has been cancelled on me three times now. One time, I was called 20 minutes before pick up to tell me my order would not be ready until the following day. Received this call at 4:40 pm, was supposed to pick up between 5-6pm. Just yesterday, I got another call at 4:00pm informing me that my 6-7pm order would not be ready until the next day. They need to figure out their department. If you are unable to complete orders because you are SO busy, then the website should not make those order times available for people. I am placing my orders at 10am! (at the latest) Why am I getting a call 6+ hours later telling me that my order could not be completed. People make plans around this and now me, my husband and my baby are out of groceries for the evening because Kroger was so busy. Again, if you are this busy, you need to update your system to only allow enough orders to be placed that can be filled. I asked for any compensation for the constant inconvenience and I was denied. I will never place a pick up order with Kroger again they are EXTREMELY unreliable. Very...

Great staff at the bakery!! :) This extremely pleasant lady at the bakery named Nikki helped me out when I was in a bit of a rush. I said "if I gave you guys my order now...could I pick up a custom decorated cake in about an hour and a half?" To which she replied with a big lovely smile "I can do that right now if you find one you like over there!" She's awesome!! I luckily found the flavor of cake I wanted and she decorated it beautifully. She was finished within minutes! I am sure that they cannot always help customers that quickly because some days are busier than others--but I just wanted to make sure that I made people aware of the great customer service over there at the Maxtown Crossing Krogers. Thank you again for the outstanding great service. Busy single moms (and most moms) can have crazy busy schedules and every little bit of kindness really helps. :) oh! And the cake was delicious...