Berwick Ace Hardware — Local services in Georgetown

If you’re ever in the mood for a live performance of “Theater of the Absurd” while buying a $3 box of screws, look no further than Ace Hardware. I forgot my wallet, but no worries—I had my phone. Standing directly in front of employees, I placed an online order right there in the store. They watched me click “submit,” nodding like proud parents at a kindergarten recital. Seconds later, the printer chirped out my order. I smiled, they smiled—until… plot twist. They wanted my ID. For the order… they just watched me make… on the phone… in my own hands… while standing three feet from them. Apparently, Ace thinks identity thieves are so advanced that they break into your phone, follow you to the store, order a $3 box of screws while you watch, and then—here’s the kicker—stand there awkwardly while the cashier double-checks paperwork. Ocean’s Eleven, take notes. I offered to reenact the order, step by step, like a cooking show: “And now we stir in the expiration date, whisk the CVV, and let it simmer until the confirmation email arrives!” Nope, not enough. Without that ID, I was apparently just a rogue screw bandit. So yes, Ace is the place—for hardware, paint, and comedy shows about bureaucracy. Bring your ID, your birth certificate, and maybe a blood sample, because your phone and your face won’t cut it. Good news though, I got a photo of my ID sent to me and that worked. I will say they are very...

I don’t understand why they advertise that they are open at eight but when you call no one answers the phone I am on my way there now let’s see what will happen.I need a 25 inch chain for my saw and I’m hoping they will have it.Well I made it to the store I was greeted by kindly staff was told a staff member would meet me back there right away in the chainsaw section until I went back there to select my chain and no one never came I waited about 20 minutes and no one never helped me the guy said he would be there in a minute and never showed up. I was able to find my chain and check out with no problems.The employees were Wearing masks which was comforting. I will say the store was put in a great location and they have just about everything imaginable in that store that you could possibly need. I gave the store three stores for being neat new and having everything that you need but I only give that store one star because I could not get no one to help me I couldn’t get anyone to answer the phone and then when the person said they were going to help me they never showed up horrible horrible staff this is a brand new store and they just opened I hope they will see this review and fix their problem especially with...

I was excited when they opened this store as it gives an alternative to the Evil Empires of Lowes and Home Depot. I was starting to be a regular loyal customer until what happened to me back in the Spring. I had bought a new to me Ford pickup. When I picked it up, they gave me one key. I told the dealer that this was unacceptable and he promised to take care it. A few weeks later, I received a package with the key/remote in it. Of course, it was not cut nor programmed. I went by Ace thinking that maybe I could get them to cut it and program it. When I asked the young man in the key area if they could do this, he replied yes. Before I could explain what was going on, he asked “Did you buy it from us?” I replied no, but again before I could explain my situation, he responds rather rudely, “If you didn’t buy it here we will not program or cut it.” He then turned and walked away. I found that loyalty to this business is a one way street. They will not reciprocate. I haven’t been in store but twice since this happened and that was only because I had to have something and I didn’t want to fight the traffic into and out of Savannah. I’m still looking for a hardware store that will want me...