Creative Leather Furniture, Gilbert — Local services in Gilbert

I should have seen the warning signs when this business couldn't even take my order. I had to go into the Gilbert location multiple times, followed each time with multiple phone calls, just so they would take my order. Complete disorganization and zero customer service. Multiple promises to call me right back which were never completed. Then 4 weeks later when my furniture was to be completed they cannot find my order. They had no trouble charging my credit card but now the order is lost. Again with multiple phone calls and visits. Finally I am told that my order hasn't been started because the leather, which was plain black leather, has been backordered for a month. No mention of this backorder to me when I ordered it or during the 4 weeks I was waiting for my chairs. Not sure I believe the excuse but at this point, who cares, give me my money back. Again the process starts. Calls, calls, calls, no answer, leave messages, no calls back, promises to return my call because the person on the other end has no idea what is going on. Finally they promise to refund my money, great, let's move on. Another week goes by, no refund. I call again today and I'm told that refunds are a long process as they all must be reviewed by the president of the company. Another promise to call me back with a status and another disappearing act.

One or even a few of these missteps would have been fine but there have been about 30. Either they are about to close their doors and nobody is behind the wheel, or they don't have a shred of customer service in their operations. I am extremely disappointed that this didn't work out and at this point I'd just like the thousands of dollars I have spent to...

My husband and I had THEE BEST EXPERIENCE at Creative Leather...from Sue to Mike and everything in between. We had been looking for MONTHS for the right set, and after shopping around everything just seemed "cheap". We always check "reviews" and when we saw the reviews of all the furniture places we visited, we didn't feel we could trust anyone but Creative Leather. Now we just had to find the furniture. Sue was so patient with us (and FUN), as was Mike, as we came back over and over again perplexed as to what to get. We have never purchased "custom" furniture, so we were nervous about what we would receive. Once we found the sectional we liked, we looked over the leather samples and it was a no brainer as to the quality leather we wanted. They told us our furniture would arrive in 4-8 weeks, and it arrived in FOUR weeks! When does that ever happen??? What a blessing. When they pulled it off the truck, my mouth dropped open. It was BEAUTIFUL...FAR AND ABOVE better than we ever expected. High quality furniture that will last us a lifetime! Thank you Creative Leather!! Great...

We had the pleasure to stop into the showroom of Creative Leather in Gilbert. John was the sales person that helped us. He was so kind and professional to work and made the process easy. We were just looking after being disappointed at so many other stores to find the perfect furniture. Well, John was so patient and informative with all the answers to our questions. He helped us understand what we were to expect with a special order and that it could take up to 6 to 8 weeks. We made the order that day and just received the delivery today at 4 weeks. We could not be happier with our purchase and the experience from start to finish. The delivery crew was just as impressive in every way. So nice and very efficient in their work. We would highly recommend Creative Leather to anyone looking for quality furniture and a wonderful experience. Thanks...