KAY Jewelers — Local services in Gilbert

Back in 2022, I was browsing for months online, trying to find the perfect engagement ring. I was not interested in a diamond, but rather an aquamarine stone in a halo setting in an oval shape. I fell in love with a particular ring by Neil Lane. However, it was no longer available online. I was so disappointed! My (now) husband and I decided to go to Kay Jeweler's in person to see if there was any chance it was available elsewhere or if it could possibly be custom made. We met Mike! The manager of the San Tan Mall store and he is simply amazing! He looked at the ring I fell in love with and then he made phone calls and he was able to find one of the very last ones available at that time! I was in tears! I couldn't believe it! And to top it off, he was also able to find the wedding band to match! AND they were on sale! I was over the moon! He had them shipped to the store and the rest is history!

We were married in June of that year! That Christmas, my husband surprised me with earrings that matched my ring perfectly that Mike helped him with! Beautiful!

Lastly, my husband wanted to get me the 2nd band to match the other to surround the engagement and then have them soldered together to prevent spinning. Once again, Mike was able to find the exact band and had it shipped to the store and then we sent all 3 to be soldered and cleaned! I just got them back last week and I am so, so happy with them!

We cannot express our gratitude enough! Our experiences at this Kay Jeweler's have been amazing! Mike is a fantastic manager and all around good human! He cares about his customers and goes above and beyond! Top-notch customer service all the way...with the added touch of making us feel like family! Kay Jeweler's at San Tan, will always be our Jewelry...

My boyfriend and I recently stopped by Kay Jewelers to start looking at engagement rings, and we had such a great experience that I had to take the time to write a review—especially to recognize the amazing help we received from Katie and RaeLynn.

As soon as we walked in, Katie greeted us with a warm smile and made us feel instantly welcome. She never rushed us or pressured us into buying anything. Instead, she patiently walked us through different cuts, carat sizes, and settings, all while really listening to what I was hoping for in a ring. Her knowledge was impressive, especially when she explained which gemstones would hold up best over time and which might be more prone to fading or cloudiness—something no other jeweler had mentioned before!

Once RaeLynn became available, she jumped in seamlessly to help us explore even more options. Together, they helped us get a better idea of what I liked and how to pair different stones with different bands to bring my vision to life.

After some disappointing visits to other major jewelers, this experience at Kay completely changed our outlook. We left feeling more educated, confident, and excited about this next step—and we absolutely plan to return when the time comes to make a purchase. Katie even helped us get re-sized and explained how things like time of day or temperature can affect finger size, which was such a thoughtful detail that no one had shared with us before.

The blend of professionalism, kindness, and genuine care we received made our day. Thank you, Katie and RaeLynn, for making this experience so...

Exceptional Service Worth Celebrating

Today, I had the pleasure of speaking with RaeLynn at the San Tan Village Kay Jewelers location regarding a long-standing issue I’ve been facing with the Flagstaff store. I reached out seeking guidance on how to escalate the situation, and RaeLynn’s response was nothing short of exemplary.

After months of confusion and miscommunication—I was told by the Flagstaff Kay Jeweler’s manager that I couldn’t order an item online and was being pressured to choose something in-store—I was beginning to lose faith in the process. RaeLynn listened attentively, took in all the details, and immediately clarified that my case was straightforward: a warranty exchange for an item of higher value. She explained everything with transparency, kindness, and a genuine desire to help—without any hidden agenda or dismissiveness.

This is the kind of customer service that sets the standard. RaeLynn’s integrity and professionalism reflect the values I believe every customer deserves. To Mike, the store manager, and anyone in corporate leadership: RaeLynn is the kind of team member who raises the bar. Her honesty and compassion restored my trust, and because of her, I’ve made the decision to exclusively do business with the San Tan Village location moving forward.

Thank you, RaeLynn, for being a shining example of what true customer care looks like. Your decency and sincerity did not go unnoticed....