Staples — Local services in Gilbert

I recently purchased a chair from this Staples and I was absolutely appalled, and honestly surprised, at how many different mistakes were made during the buying process, from so many different people in so many different departments, on so many different levels. There were numerous mistakes made by the store location, the shippers, the call center employees, and even whoever coded the online order tracker. Every single department at Staples that I dealt with failed or made a mistake at some point in time.

The store wrongly told me on the phone that my order would be ready in 30 minutes and that it just "needed to be pulled". They gave me the false impression that the chair was actually at the physical store location. I waited about an hour and half just to be certain that they had plenty of time to pull the order. I drove six miles to the store only to be told that my order was indeed not at the store. I was told I would receive a phone call when my order was ready to be picked up. No one ever called me even after I confirmed with the manager that they had the correct phone number.

After hearing absolutely nothing for quite a while ,I called the store to see if my order was ready for pickup. They told me they received my order, but the wrong chair was shipped to them. I was told it would be a few more days before they could obtain the chair that I paid for. I was told I would receive a phone call, and surprise surprise, no phone call.

I waited a few days yet again and called the store. My chair was finally ready for pickup, about eight days after the online order tracker said it would be ready. I also want to make it clear that during this entire process, the order tracker failed to do literally anything it was designed to do. The tracking number never updated, the tracker never indicated when the chair shipped or when it actually arrived at the store. It was just straight up broken.

On top of all of that, when I called customer service, the automated system automatically identified my order from my phone number. However, the customer service employee I spoke with was unable to pull any information on my order up whatsoever. Phone number? Nope, not showing up. Order number? Sorry, not showing up in our system. Name and address, nope, nothing pulling up. Store address? Nope, I can't see anything.

When I finally arrived at the store, Alex the manager was professional and helpful. I received a free 3 year protection plan due to the inconveniences that happened during this extremely annoying process. That was nice, but it's extremely disappointing and almost funny that a company as large as Staples managed to mess up almost every single thing over a simple chair order.

It's safe to say that I won't ever be buying anything from Staples ever again. It's definitely not a surprise to see why Staples is going out...

Well people at this location weren't able to help me at all or offer any sort of a solution for me but made the comment that all I wanted done made sense. Thanks for that.

All I wanted was my boat/jet ski paperwork laminated I'll add that i purchased copies of these documents out of your store less the 1min from asking for the additional service on the copy's NOT THE ORIGINALS.

I tried to explain I'm tired of making copies just for them to get water damage and be unable to read. I then went on to explain if I ever needed to produce the information on the lake it would be nice to have the peace of mind knowing I have them laminated given 15 times now I've had to get them copied because them being messed up having fun on the lake. ( Lack of storage space on the boats, 2 compartments. One holds ropes other towels/beach gear. All of this gets wet/damp at some point hence the reason for protecting the information from the elements)

I got a story/run around by two employees saying they can't touch government documents. Respectfully in my opinion the first one didn't know enough about what they were talking about and the other employee just asked me what the other had told me then just backed them. In a way that made me feel kinda brushed off.

I went to another of your locations explained all this and asked about this policy and there was some truth to what was said but they were wrong from what I was told at the other location. They informed me that they can't handle ORIGINAL government documents and that mine being copies with no hand writing on FULL size paper to be laminated is perfectly reasonable but no.

I did get the copies laminated, staples is great GILBERT STAPLES NEEDS WORK, at very least a retrain on there customer service and understanding of there "policy". At the other location I even was offered a solution if laminating was something I wanted to do myself. I didn't purchase it but it was nice to see an employee trying and doing there part for the customer just as much as they were for the company.

Gilbert staples gave me a I don't care attitude with a sheep like mentality definitely WONT BE GOING TO THIS LOCATION IN THE FUTURE! I like people who give a crap actually helping me and this experience has me questioning if I continue to get my business signs,cards,pens and other advertising done by this company. There's zero consistency and I'm very...

My fiancé and I were planning a last-minute wedding and urgently needed to send out invitations. I selected and paid extra for same-day pickup to ensure they were ready in time. However, when I arrived to pick them up, I was taken aback by the poor quality--especially the graininess of the prints. We spent $500 on professional engagement photos specifically for these invitations, and the result was far below our expectations. While I selected the matte finish, I didn't expect it to compromise the image clarity to this extent.

I didn't say anything at the time because I was in a time crunch and didn't want to cause a delay, but I left very disappointed.

To make matters worse, I also ordered business cards that were not ready at the time but apart of the same order. I had already paid the full amount--$64--using a gift card and cash. The price of the invites as well as the business cards. The next day, when my fiancé went to pick them up, he was charged another $64 for the same order. When I called the store immediately, the staff member I spoke with--named Ziva--was dismissive and rude. She insisted it was impossible to have been charged twice and implied I hadn't paid, despite me having two receipts for the same transaction.

Her tone was condescending, and the whole conversation felt like I was being blamed for their error. I was told I'd have to wait three days for the manager to be available, and nothing could be done in the meantime.

Eventually, we did receive a refund, but there was no effort to make up for the inconvenience or the poor service we experienced--not to mention the print quality issue that still remains unresolved.

This was my first time using Staples for printing services, and unfortunately, it will be my last. I hope you take this feedback seriously and work to improve both customer service and the quality assurance of printed materials--especially for meaningful, time-sensitive projects like wedding...