Express Factory Outlet — Local services in Gilroy

I was very disappointed with the store manager (Destiney) on 07/22/2024 @ 6.45pm regarding a return. I brought my coat to return at the store last week with the receipt and all the tags came with it. She was telling one black tag is missing. I told her I'll search for it and bring it back. Later today, I went to the store and checked the coats in the store, none of them has the black tag, that means my coat does not have one. I explained to her and she was telling me, other tag not attached to the item. Initially she was only concerned about the black tag and today she told me something different. She has zero costumer service with...

Express as a company has great clothes. My whole family has been loyal customers for many years. But never did I witness such disgusting customer service as today. Today On 28th August,2024 around 2pm, the woman who called herself manager at Gilroy Outlet Store was extremely rude towards a customer questioning about main door left open. She not only mocked the customer behind her back but lied about her own rude behavior when the customer objected to it. If Express hires people who have no customer service skills nor empathy, it will leave a bad impression for the...

I had an amazing experience at the store recently. I was actually there probably a total of 3 hours throughout the day back and forth bringing another pieces trying to complete a suit for an interview. Mauricio was super patient and extremely helpful. I can be extra but he was on top of it. Couldn't have been more impressed with an outlet...