Polo Ralph Lauren Factory Store — Local services in Gilroy

The only thing that knocks one star off of this location is the lack of experience with the people on the floor. That isn't to say they aren't knowledgable or don't know what they are talking about; it's just that this store gets bombarded by tourists and the like all the time which means their minds are all over the place. Most of the people that work here are young, either still in high school or right out of high school. Store organization sometimes for key items is scattered with some types of clothing (think sweaters as an example) where merino wool is at one part of the store yet cotton is in another.

Either way, if you're willing to be patient and know what it is you're looking for (or go often enough that you make your own mental map), it's a...

It was not that bad except problem was that the look on an employees look was like he was watching me and my family like if we were poor people. No smiles on their faces. However only the one who was at the cashier was very nice. A guy with glasses. Just because you work there does not mean your rich either. So yes felt uncomfortable no one was wanting to help or say if I find everything okay. Just a stare of saying your poor. And bad looks. Yeah I might as well go to another one same company but another one who employees would have better energy and won't look at you with no bad look. And also show they want the job by showing the customers a great look and smile with...

No acknowledgement when entering, the staff just look at you as if you can't afford the clothing.

The youth today probably never heard the saying, " Don't judge a book by it's cover" I walked in after my family, wearing camouflage shorts, tank top, 9ers hat and flip flops.

I'm a educated family man, who served in the US Military. Also, I know living in the bay area , a salary of $250k is considered low income and I'm sure the staff get paid on commission so we walked out with my family and went to another store and spent several $100 in cash each on my kids!

Also, I'll be contacting the RL corporate office in NY regarding my...