COACH Outlet — Local services in Gilroy

Never thought so less about the outlets until today. After being accused of being a thief and getting hunted to my car being told I didn’t pay for something I didn’t get is outrageous. To get your whole staff to search and tell me that I had taken a “scarf” on a purse is outrageous. All the way to my car being told if they can view my bag after leaving the store and being in the parking lot. Trust me if I had wanted the scarf I would’ve have gotten it. Even if it was a new launch you surely knew I wasn't going to get a scarf for the purse absolutely not. You have cameras around the store you have evidence of me taking it off and leaving it. But definitely accusing me and hunting me down for scarf for a purse I brought was something the whole staff and manager needed to start. As of today Coach has let me down for the management and staff of who is a manager and a leader at the store. Even if I was profiled for walking around the store looking at what I was going to buy being a thief or sealing something isn’t something I need to be labeled as. After today I feel so disappointed and disgusted with the treatment they have at this store. As well for the manager with the dark reddish black hair. They knew exactly how to put down your customers and make sure they never come back. I returned that bag so quickly into that store. I don’t need a bag to remind me of what I’m being accused of stealing or being a thief of. Do better and just know I won’t be returning anytime soon as a frequent customer. That manager needs to do better or...

It is an excellent store with outstanding staff. It’s a very complete store with a wide variety of new eyewear models, and they also carry previous models, which was a great help for me. I’m very happy because they have great deals. I was treated with a lot of kindness, and they gave me good discounts. The staff is very knowledgeable about the products they offer and answered all my questions, clearly explaining the differences between each pair of glasses and the price variations based on product quality. They really know how to sell their products, and the information they provided was very helpful to me. I love this place, I will definitely be coming back, and I’m going to...

Picked up a SICK leather duffel from the Coach outlet today. It was a steal at about 70% off what I would have paid at normal retail. The selection is great, cleanly merchandised, and the service is very friendly and helpful. They really seem to love it when you feel like you scored an awesome deal. I never got the sense that I was shopping at just an outlet....